Jalyse Stephens
Virginia Beach,VA
Summary
Reliable tactics within management, including money management as well as helping managing workers and staff accordingly. Experienced in customer service as well as collaborating with other staff members in fast paced environments.
Positive attitude when it comes to approaching customers and other members. Using strategic skills as well as communication to help run a smooth operating business.
Overview
4
4
years of professional experience
Work History
Receptionist
Anthony Vince Nail Spa
10.2019 - 08.2022
- Coordinated and handled incoming calls from multiple customers daily.
- Confirmed appointments, communicated with clients, and updated client records.
- Answering a call volume of 10-25 per day
- Resolved customer problems and complaints.
- Maintained thorough knowledge of company policies and procedures and provided high-level customer service training to new employees
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept communication persistent throughout the business to operate the business smoothly
- Managed money and the preferences of daily customers
Team Member
Town Center Cold Pressed
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Reliable tactics within management, including money management as well as helping managing workers and staff accordingly.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Be trained in all areas and able to cater to customers needs accordingly.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Used strategic skills as well as communication to help run a smooth operating business.
- Make the initiative to open store as well as confirm inventory.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2022
No Degree - Pre-Nursing
Virginia Commonwealth University
Richmond, VANursing
Old Dominion University
Norfolk, VA05.2027
Skills
- Workplace Safety
- Appointment Scheduling
- Equipment Operation
- Complaint Resolution
- Customer Service
- Money Handling
- Attention to Detail
- Staff Education and Training
- Positive Attitude
- Clear Communication
- Calculations and Measurements
Timeline
Team Member
Town Center Cold Pressed
05.2023 - Current
Receptionist
Anthony Vince Nail Spa
10.2019 - 08.2022
High School Diploma -
Landstown High School
No Degree - Pre-Nursing
Virginia Commonwealth University
Nursing
Old Dominion University
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