Summary
Overview
Work History
Skills
ADDITIONAL INFORMATION
Timeline
Generic

JORGE L. NUNEZ

Tampa,FL

Summary

Dedicated and experienced airport operations professional with over 20 years of combined experience in airline ground handling, customer service, and medical transport assistance. Recognized for his respectful and kind demeanor, meticulous attention to safety, and commitment to delivering smooth and efficient service to passengers and coworkers alike. Known for always going the extra mile with grace.



Overview

21
21
years of professional experience

Work History

Passenger Transport Specialist / Ground Transportation Attendant

Prospect of Tampa
06.2006 - Current
  • Provided safe, dignified transportation for hospital patients and passengers with mobility or medical needs across Tampa International Airport.
  • Known for his grace, patience, and kindness, Jorge has worked nearly two decades without a single incident, earning praise from passengers and staff alike.
  • Assisted in daily airport operations, including coordinating with security and airlines to ensure timely passenger transfers.

Supervisor · Customer Service Agent · Ramp Lead

Silver Airways
08.2004 - 06.2025
  • Supervisor (2008 – May 17, 2012): Supervised ramp and terminal operations, enforced safety standards, trained staff, and ensured timely aircraft departures. Worked closely with operations and flight crews.
  • Customer Service Agent (May 17, 2012 – June 2015): Provided courteous service at check-in, boarding gates, and during irregular operations. Assisted guests with booking, special services, and troubleshooting travel issues.
  • Ramp Lead (Post-2015): Transitioned back to ramp operations and took a lead role in ground crew management. Oversaw aircraft loading/unloading, pushback, and equipment safety procedures.

Skills

  • Airline Ground Operations & Ramp Safety
  • Customer Care & VIP / Special Needs Service
  • Aircraft Servicing & On-Time Performance
  • Team Leadership & Staff Training
  • TSA & Airport Compliance Procedures
  • Fluent in English and Spanish
  • Multitasking Abilities
  • Excellent communication
  • Effective communication
  • Fluent in English and Spanish
  • Customer service

ADDITIONAL INFORMATION

  • Excellent attendance and a team player admired for his work ethic and kindness
  • Passionate about working in the airline industry and eager to continue serving in roles that make a difference
  • Offers a calming presence and a service-first mindset in high-pressure environments

Timeline

Passenger Transport Specialist / Ground Transportation Attendant

Prospect of Tampa
06.2006 - Current

Supervisor · Customer Service Agent · Ramp Lead

Silver Airways
08.2004 - 06.2025

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JORGE L. NUNEZ