Jamaad C. Batts Sr
Palatka,FL
Summary
Dynamic Office Manager at D.A. Boyd & Sons Funeral Home LLC, skilled in customer service and office administration. Enhanced team productivity through effective task delegation and improved financial accuracy by maintaining balanced budgets. Recognized for exceptional organizational skills and proactive problem-solving, ensuring seamless operations and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
D.A. Boyd & Sons Funeral Hone LLC
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Referral Coordinator
Haven Hospice
01.2022 - 11.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Delivery Courier
Batesville Casket
01.2019 - 04.2021
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Tower Crane Operator
Georgia-Pacific
08.2017 - 04.2019
- Completed repairs and preventive maintenance services such as replacing worn parts and lubricating system components.
- Streamlined operations by coordinating closely with ground crew for accurate load positioning and timely delivery of materials.
- Contributed to project success by expertly transporting heavy materials and equipment between various job site locations.
- Optimized workflow by planning daily crane activities based on project requirements and priorities set forth by the management team.
- Supported project managers in meeting deadlines, skillfully handling complex lifting tasks under pressure.
Education
Bachelor - Bachelors in Applied Science
Florida State College
Jacksonville, FLAssociate Of Science - Mortuary Science
Florida State College
Jacksonville, FL12.2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Customer relations
- Administrative support
- Scheduling and calendar management
Accomplishments
Graduated of NBE Arts
Crescent City Rotary Club
Dean’s List 2022
Affiliations
Rotary Club
Certification
Licensed Funeral Director
Languages
English
Professional Working
Timeline
Office Manager
D.A. Boyd & Sons Funeral Hone LLC
04.2022 - Current
Referral Coordinator
Haven Hospice
01.2022 - 11.2024
Delivery Courier
Batesville Casket
01.2019 - 04.2021
Tower Crane Operator
Georgia-Pacific
08.2017 - 04.2019
Bachelor - Bachelors in Applied Science
Florida State College
Associate Of Science - Mortuary Science
Florida State College
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