Jamaal Baines
Tacoma
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host/Busser
Lulu's Waikiki
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Leader
Chick-fil-A
06.2022 - 11.2024
- Acted as content expert on training curriculum to achieve highquality and effective training for crew
- Administered evaluation and testing techniques to assess trainee performance
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI06-2022
Skills
- Customer Service
- Crew Monitoring
- Coaching and Mentoring
- Training Program Design
- Team collaboration
- Multitasking proficiency
Timeline
Host/Busser
Lulu's Waikiki
11.2024 - Current
Team Leader
Chick-fil-A
06.2022 - 11.2024
High School Diploma -
Leilehua High School
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