JAMAAL FORDE
40 Crane Development,St. Philip
Summary
Accomplished sales professional with expertise in customer relationship management and lead generation. Enhanced customer satisfaction through effective communication and product knowledge. Achieved sales targets while optimizing inventory management. Built strong client relationships and executed targeted sales strategies to drive revenue growth.
Overview
24
24
years of professional experience
Work History
Sales Representative
Rimco Barbados
Searles Factory Yard, Ch. Ch.
01.2022 - Current
- Developed key customer relationships to increase sales.
- Established strong customer relationships through effective communication strategies and in-depth product knowledge.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Followed up with prospects consistently to facilitate timely deal closures.
- Cultivated relationships to boost customer satisfaction and foster loyalty.
- Resolved customer inquiries and issues promptly, ensuring high service quality.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Provided feedback on customer preferences to improve product offerings and services.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Coordinated with other departments to ensure timely delivery of orders.
Delivery/Truck Driver
Quality Tyres
Lower Estate, St. Michael
01.2021 - 01.2022
- Operated delivery truck on designated routes while ensuring safety and efficiency.
- Conducted thorough vehicle inspections before and after each shift to ensure compliance with safety regulations.
- Loaded and unloaded tyres following company safety standards.
- Maintained precise delivery records for times, addresses, and signatures to support inventory management.
- Collaborated with warehouse staff to streamline loading processes for improved operational flow.
- Managed time effectively by planning daily routes in advance.
- Performed minor repairs to keep truck functional during operations.
- Arrived at delivery destinations punctually while adhering to designated routes.
Van Sales Representative
R. L. Seale & Co. Ltd.
Foursquare, St. Philip
01.2020 - 01.2021
- Developed key customer relationships to increase sales.
- Cultivated strong customer relationships, boosting satisfaction and loyalty.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged casual shoppers to inform them about featured products and recommend merchandise, creating additional sales opportunities.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by ordering sufficient stock for each account.
Sales and Warehouse Manager
Forde’s Vending Machine
Crane Development, St. Philip
01.2011 - 01.2020
- Executed sales strategies that increased market share and drove revenue growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily sales operations and supervised staff to align efforts with departmental goals.
- Managed customer relationships to improve satisfaction and loyalty within target markets.
- Established relationships with key clients, while maintaining existing customer base.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with team members to review goals and progress updates.
- Created and presented monthly sales performance reports to management, highlighting trends and insights.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
- Analyzed market trends to identify new opportunities for business growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Van Sales Assistant/Merchandiser Van Salesman
Confectionery and Snacks (Barbados) Limited
Green Hill, St. Michael
01.2009 - 01.2011
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Cultivated relationships with key accounts to drive sales growth.
- Collaborated with retailers to optimize product placement and visibility.
- Assisted in merchandising promotional displays to enhance customer engagement.
- Listened to customer needs to identify and recommend best products and services.
- Provided exceptional customer service to enhance buyer satisfaction and loyalty.
- Developed relationships with store management to support sales initiatives.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Monitored competitor activities and reported insights for strategic planning.
- Researched and identified new sales opportunities, markets, and products.
- Analyzed POS data from retailers to pinpoint opportunities for boosting sales.
- Oversaw inventory levels across multiple stores to ensure sufficient stock availability.
- Conducted inventory checks to ensure stock availability and organization.
- Recruited, hired, and trained new staff to enhance team performance and support profitability.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Houseman
Almond Beach Resort
Heywoods, St. Peter
01.2003 - 01.2009
- Ensured cleanliness of public areas and guest rooms to enhance guest experience throughout the resort.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Ensured that all public areas were presentable at all times.
- Upheld hotel standards for cleanliness and guest service.
- Delivered requested items, including linens, towels, and toiletries, to guest rooms promptly to support guest satisfaction.
- Assisted with setup and breakdown of event spaces for guest functions.
- Collaborated with housekeeping team to deliver excellent guest service.
- Trained new staff on cleaning procedures and resort policies effectively.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized storage areas to ensure easy access to supplies for staff.
- Reported maintenance issues promptly to ensure facility standards.
- Reported any damages or repairs needed to the maintenance supervisor.
- Fostered positive hotel image among guests and team members through attentive service and professionalism.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Van Sales Assistant/Merchandiser (Temporary)
Confectionery and Snacks (Barbados) Limited
Green Hill, St. Michael
01.2002 - 01.2003
- Collaborated with retailers to enhance product placement, increasing visibility and accessibility.
- Assisted in merchandising promotional displays to enhance customer engagement.
- Cultivated relationships with store management to align sales initiatives with store goals.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
- Conducted inventory checks to ensure stock availability and organization.
- Monitored competitor activities and reported insights for strategic planning.
- Analyzed POS data from retailers to pinpoint opportunities for sales growth.
- Researched and identified new sales opportunities, markets, and products.
- Maintained accurate records of all transactions including invoices, purchase orders.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Scanned shelves and product cases for expired stock to discard outdated items.
Education
Christ Church Foundation School - CXC English Language, Mathematics, Integrated Science, Social studies, Technical Drawing, Woodwork
Christ Church Foundation School
Church Hill, Ch. Ch.01.2002
Skills
- Sales forecasting
- Customer relationship management
- Lead generation
- Product knowledge
- Product merchandising
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Adaptability
- Relationship building
Hobbies and Interests
- Avid sportsman, represented Barbados in Athletics and Cricket at both primary and secondary levels.
- Member of the Windward Cricket Club and Gladola Cricket Club in the BCA Elite Division and Kendal Cricket Club in the Barbados Cricket League competition. Currently representing St. John Cultural Cricket Club.
- Holder of a Barbados driver's license for over 25 years.
- Holder of a heavy duty drivers’ license and tractor license.
References
Nicholi Proverbs, Crane Development, St. Philip. Tel: 246-822-2276
Seibert Straughn, Ruby, St, Philip. Tel: 246-423-2505
Timeline
Sales Representative
Rimco Barbados
01.2022 - Current
Delivery/Truck Driver
Quality Tyres
01.2021 - 01.2022
Van Sales Representative
R. L. Seale & Co. Ltd.
01.2020 - 01.2021
Sales and Warehouse Manager
Forde’s Vending Machine
01.2011 - 01.2020
Van Sales Assistant/Merchandiser Van Salesman
Confectionery and Snacks (Barbados) Limited
01.2009 - 01.2011
Houseman
Almond Beach Resort
01.2003 - 01.2009
Van Sales Assistant/Merchandiser (Temporary)
Confectionery and Snacks (Barbados) Limited
01.2002 - 01.2003
Christ Church Foundation School - CXC English Language, Mathematics, Integrated Science, Social studies, Technical Drawing, Woodwork
Christ Church Foundation School