Summary

Overview

Work History

Education

Skills

Timeline

Jamaica Yates

Troy,NY

Summary

Cooperative Healthcare Administrator developing effective relationships with all levels of organization. Determines company-wide stafﬁng requirements and proactively searches for new team members. Improves onboarding and training processes to empower staff. Processes medical documents and maintains medical database.

Overview

years of professional experience

Work History

Direct Care Professional (Private Duty)

Tisha Womack

03.2023 - 05.2025

Provided compassionate support to individuals with developmental disabilities, enhancing their daily living skills.
Developed and implemented personalized care plans to address unique needs of clients.
Facilitated communication between clients, families, and healthcare professionals to ensure cohesive care delivery.
Trained and mentored new staff on best practices for direct patient care and safety protocols.
Coordinated recreational activities that promoted social interaction and engagement among clients.
Advocated for client rights and preferences, ensuring their voices were heard in care decisions.
Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
Enhanced client well-being by providing personalized care and support in daily living tasks.

Office Supervisor

Eddy memorial geriatric center

10.2022 - 03.2023

Scanned physical documents and uploaded to encrypted databases for digital maintenance
Attended team meetings to support interests of ofﬁce and executive leadership
Maintained clerical correspondence via email and phone
Coordinated meeting and work schedules for staff teams and executives
Private duty home health/ supervisor
Conducted staff performance evaluations to monitor progress and individual skills.
Planned staff and training meetings and scheduled conference rooms.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Administered payroll and maintained proper documentation of employee personnel.

Data Entry Clerk

Provider Data Services, Mvp

10.2019 - 11.2021

Participated on project teams as subject matter expert to create requirements
Identiﬁed and proposed recommendations, enhancing technology capabilities
Identiﬁed, corrected and reported data entry errors
Completed accurate and efﬁcient data entry and database updates to support business operations
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
Compiled data from source documents prior to data entry
Reviewed and updated account information in company computer system.

Admin. Asst/ scheduler

Standard Window Cleaning

05.2017 - 09.2019

Accepted and processed customer payments in cash, credit cards and checks, checking for validity
Acknowledged customer issues and resolved their problems quickly and efﬁciently
Conceptualized and assisted clients in understanding their available options and helped them select the right service plans for their needs
Effectively communicated with other employees and upper management to ensure complete care of customers
Developed and implemented tailored service plans to the needs of particular clients
Followed up with customers ensuring their satisfaction with their purchases
Informed customers about current promotions and sales, encouraging them to take advantage.

Personal Assistant/Caregiver

Private Duty Home Healthcare, LLC

04.2009 - 07.2017

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine

Joseph trefilletti

03.2002 - 01.2009

Assisted upper management with daily operations to meet standards of service and quality
Collaborated with team members to improve performance and implement training updates
Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees
Monitored and maintained supply of medical equipment, tools and accessories
Created business plans to optimize stafﬁng efﬁciencies and reporting structures
Oversaw stafﬁng and related operations, spanning interviewing, hiring and mentoring personnel
Assisted in new hire process by calling and scheduling appointments with candidates, ﬁlling out required paperwork and preparing manuals
Coordinated and planned work shift schedules according to availability
Assisted payroll teams by reporting employee hours and calculating correct compensation.