Joanna Marie Ala
3347 Appleton Los Angeles,CA
Overview
16
16
years of professional experience
1
1
Certification
Work History
PM Room Attendant
Beverly Hills Hotel
Beverly Hills, CA
10.2024 - Current
Airbnb Super Host
Own Business
Philippines
04.2019 - 06.2024
- Developed pricing strategies based on market trends to optimize occupancy rates.
- Implemented guest feedback systems to identify areas for service improvement.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
Hotel Manager
Robinsonsland Corporation- Go Hotels Otis Manila
Philippines
07.2015 - 04.2019
- Monitoring Daily Operation and Occupancy.
- Analyzed guest feedback to improve services, resulting in higher satisfaction ratings.
- Coordinated renovations projects with the contractor.
Hotel Duty Manager Housekeeping
Robinsonsland Corporation - Go Hotels Otis Manila
Philippines
07.2014 - 07.2015
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with the Hotel Standard.
- Daily room Audit
- Monitoring of Out of Service rooms make sure to properly endorsed to the engineering department.
Hotel Duty Manager Front Desk
Robinsons Land Corporation- Go Hotels Otis Manila
Manila Philippines
06.2013 - 06.2014
- Ensuring efficient guest check-in and check-out processes.
- Maintained confidentiality of the guest at all times.
- Maintained accurate records of reservations, cancellations, and guest feedback to inform operational adjustments.
Aupair
Mrs. Jeanne Offersen
Copenhagen Denmark
03.2010 - 08.2012
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Philippines10.2007
Skills
Customer Service
Time Management
Telephone Etiquette
Hospitality services
Work Prioritization
Confidentiality handling
Guest Relations
Certification
- Achieving Customer Service Excellence- January 18, 2013
- Employee Discipline Program - July 19, 2013
- Basic Management Program - July 24 to 26, 2013 Robinsonsland Corporation, JG summit holdings Inc.
- Department of Tourism - Seminar on how to Handle PWDs - December 10, 2015
- Inquirer Academy- Supervisory Essentials Training 1: Fundamentals of Management Roles. -December 5, 2017
- Basic Occupational Safety and Health - Department of Labor and Employment June 6, 13, 20 & 27, 2017
Work Reference
HR Manager
Alida Ferrano
Email Address: Alida.ferranco@robinsonsland.com
8397-1888 loc 32509
Timeline
PM Room Attendant
Beverly Hills Hotel
10.2024 - Current
Airbnb Super Host
Own Business
04.2019 - 06.2024
Hotel Manager
Robinsonsland Corporation- Go Hotels Otis Manila
07.2015 - 04.2019
Hotel Duty Manager Housekeeping
Robinsonsland Corporation - Go Hotels Otis Manila
07.2014 - 07.2015
Hotel Duty Manager Front Desk
Robinsons Land Corporation- Go Hotels Otis Manila
06.2013 - 06.2014
Aupair
Mrs. Jeanne Offersen
03.2010 - 08.2012
Bachelor of Science - Nursing
Our Lady of Fatima University