Jamal Ammar
Brooklyn,USA
Summary
Talented Operations Manager with 4+ years of experience in sales and operations. Proven track record of enhancing operations, improving quality, and leading teams. Skilled in performance reporting, inventory management, financial analysis, marketing, staff development, delegation, customer service, and problem resolution. Able to thrive in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Produce Department Supervisor
Wegmans Supermarket
Brooklyn, NY
12.2023 - Current
- Supervised staff members in the Produce Department, providing guidance on customer service standards and procedures.
- Managed store budget for Produce Department expenses such as labor costs, supplies.
- Monitored inventory levels of fresh produce, ensuring optimal stock levels were maintained.
- Developed and implemented daily, weekly, monthly operational plans for the Produce Department.
Security Officer
Allied universal security services
Brooklyn, NY
11.2019 - Current
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Protected building occupants and guests by controlling access points, preventing unauthorized individuals and confiscating contraband items
- Secured building against intrusion by consistently checking and locking windows and doors
Overnight Grocery Team Leader
Wegmans Supermarket
Brooklyn, NY
11.2021 - 12.2023
- Maintained and updated daily records of store inventory, personnel schedules and customer orders.
- Organized team members to ensure efficient stocking of shelves and backroom areas.
- Supervised staff performance to guarantee adherence to company guidelines and policies.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
- Developed effective strategies for increasing sales volume through promotional campaigns and discounts.
Operations Manager/catering Manager
The Halal Guys
New York, NY
11.2014 - 01.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability Assessed upcoming projects to forecast projected resource requirements Enforced security policies and procedures to protect company assets from theft, loss or damage Assessed, optimized and elevated operations to target current and expected demands Reviewed daily financial reports and reconciled accounts to keep information current and accurate Planned daily operational strategies, including delivery routing, team workflow and promotional initiatives
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Developed and started the catering business Researched and created a new client data base for the company Collected payment for goods delivered and for delivery charges
- Managed payroll and scheduling
Education
High School Diploma -
Miami High School
Alexandria01-2010
Skills
- Goal setting
- Inventory control
- Staff management
- Employee training
- Schedule coordination
- Management
- Employee Scheduling
- Display Creation
- Task Delegation
- Ordering Procedures
- Purchasing and planning
- Retail Inventory Management
- Customer Service
Certification
- Certificate in food protection by the department of health and mental hygiene 09/16
- security guard license issued by the department of state 09/19
- safemark food safety certificate.
Timeline
Produce Department Supervisor
Wegmans Supermarket
12.2023 - Current
Overnight Grocery Team Leader
Wegmans Supermarket
11.2021 - 12.2023
Security Officer
Allied universal security services
11.2019 - Current
Operations Manager/catering Manager
The Halal Guys
11.2014 - 01.2019
- Certificate in food protection by the department of health and mental hygiene 09/16
- security guard license issued by the department of state 09/19
- safemark food safety certificate.
High School Diploma -
Miami High School
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