Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Banks

Galloway

Summary


Customer service professional with history of addressing and resolving issues or concerns efficiently. Known for reliability and adaptability in dynamic environments. Strong focus on collaborative teamwork and achieving positive outcomes. Key skills include technical troubleshooting and effective communication.

Overview

5
5
years of professional experience

Work History

Service Support Specialist

Evolution
04.2024 - Current
  • Minimize downtime for players to keep gaming integrity.
  • Mentored colleagues to expand overall knowledge on shift.
  • Regularly conducted troubleshooting and repair on table equipment.
  • Responded to customer concerns or complaints and provided technical assistance.
  • Provided casinos with accurate information on specific games or table issues

Game Presenter

Evolution
12.2022 - 04.2024
  • Enhanced player experience by delivering engaging and informative game presentations.

Bartender

Vic and Anthony's
04.2021 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Security Officer

Harrahs Casino And Resort
11.2019 - 03.2021
  • Greeted guests professionally and courteously
  • Acted quickly during emergency situations
  • Patrolled and monitored premises


Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
05-2017

Skills

  • Software troubleshooting
  • Strong work ethic
  • Multitasking and organization
  • Computer skills
  • Performance goals
  • Customer service
  • Attention to detail
  • Self-awareness
  • Efficient leader

Timeline

Service Support Specialist

Evolution
04.2024 - Current

Game Presenter

Evolution
12.2022 - 04.2024

Bartender

Vic and Anthony's
04.2021 - 10.2022

Security Officer

Harrahs Casino And Resort
11.2019 - 03.2021

High School Diploma -

Atlantic City High School

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Jamal Banks