Jamal Bonner
Washington,DC
Summary
Versed in matters of information technology such as information Security, and help desk support. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Experience with configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Specialist
Nan McKay & Associates
05.2021 - 01.2022
- Managed and assigned caseload of HCV participants
- Conducted participant briefings
- Processed and monitored participant moves to a new dwelling
- Determined housing assistance payment & tenant rent calculation
- Educated participants on program requirements and family obligations
- Resolved concerns between owners, tenants, and the public housing authority (PHA)
- Processed all transactions within the PHA’s required business systems
- Maintained accurate and complete applicant housing files
- Provided excellent customer service to participants, landlords, co-workers, and clients
- Conducted all job functions in alignment with the PHA’s administrative plan, HUD’s regulations and other state and local requirements
Assistant General Manager
Bozzuto
Arlington, VA
03.2017 - 03.2020
- Tracked, coded, and processed invoices for General Manager's approval
- Prepared monthly variance reports and AME/OME
- Coordinated resident improvement and capital expenditure projects
- Maintained all bookkeeping; collecting and posting rent, and A/R and A/P
- Managed prepaid and delinquent accounts and has shown consistent goals of 0.1%
- Coordinated bid proposals with service contract development and procured certificates of insurance
- Assisted in monthly and quarterly reports and annual property budget
- Monitored financial operations and achieved budgeted NOI Maintained 98.64% occupancy with qualified resident through advertising, lead follow-up, property showings for prospective residents, and resident retention
- Lease-up experience on Class-A properties
Operations Supervisor
Transdev
Hyattsville, MD
10.2014 - 01.2017
- Provided technical assistance and support for incoming staff queries and issues
- Facilitated and oversaw office administrative tasks as well as delegating work to team leads
- Prepared monthly bid proposals and reports that included route data, performance, goal achievement and overall productivity to present to executive management
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Spearheaded department training for appraisals of new components
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
IT Help Desk Support Specialist
Geek Sqaud
Tenleytown, DC
08.2008 - 01.2014
- Managed client records, such as repair statuses, system and hardware malfunctions; Resulting in customer satisfaction and increased sales
- Performed system maintenance, if present, proceeded in removing vicious malware adware, in some cases ransomware, and spyware on desktops and laptops
- Performed optimizations to ensure systems performed at peak levels of functionality
- Patched software and installed new versions to eliminate security problems and protect data
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for employees
- Walked user through series of steps to determine problem and implement likely solution
- Worked with document imaging technologies and deployment software
- Responded to inquiries by phone, email and walk-up requests
- Upsold products and services to increase company revenue by 70% beyond weekly targets
Education
AA - Culinary Arts
Baltimore International College
06.2010
Certificate of Completion - Real Estate
Tri Star Real Estate Academy
Silver Spring, MD01.2021
Security+ - Information Technology
Comptia
04.2022
Skills
- IT support
- Technical support
- Customer service
- Microsoft Office system management
- Administrative support
- Financial management
- Leadership
- Operating systems configuration
- Windows configuration
- Threat Analysis Management
- Mobile Device Security
- Security Configuration
Certification
- Security+ Certification - April 2022
Timeline
Housing Specialist
Nan McKay & Associates
05.2021 - 01.2022
Assistant General Manager
Bozzuto
03.2017 - 03.2020
Operations Supervisor
Transdev
10.2014 - 01.2017
IT Help Desk Support Specialist
Geek Sqaud
08.2008 - 01.2014
AA - Culinary Arts
Baltimore International College
Certificate of Completion - Real Estate
Tri Star Real Estate Academy
Security+ - Information Technology
Comptia
- Security+ Certification - April 2022
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