Wedney Jean
Miami,FL
Summary
Driven and accomplished professional with a proven track record in customer service and salon management, notably with Nan McKay & Associates. Expert in complaint resolution and consultative sales, enhancing customer satisfaction and operational efficiency. Skilled in coordination and quality control, achieving significant improvements in customer service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nan Mckay & Associates
2022.12 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Creole-speaking customers.
Salon Owner
Tatas Girls Lounge
2020.12 - 2022.12
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Arranged for regular maintenance services for all beauty equipment.
- Maintained daily, monthly, and quarterly records of costs and revenue.
Customer Service Rep
Seminole Hard Rock Casino
2017.05 - 2020.05
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Associate of Arts
Broward College
Fort Lauderdale, FL07.2013
Skills
- Paperwork Processing
- Appointment Scheduling
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Call Management
- Scheduling
- Quality Control
- Coordination
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative
Nan Mckay & Associates
2022.12 - Current
Salon Owner
Tatas Girls Lounge
2020.12 - 2022.12
Customer Service Rep
Seminole Hard Rock Casino
2017.05 - 2020.05
Associate of Arts - Associate of Arts
Broward College
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