Walter Jack
Lucedale ,MS
Summary
Diligent with an keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Nan Mckay & Associates
06.2022 - 11.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
Data Entry Clerk
Horne LLP
09.2019 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
- Facilitated efficient data migration projects, ensuring seamless transitions to new systems.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
Customer Service Representative
AT&T Mobility
08.2014 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
Front Desk Clerk
Holiday Inn Express
03.2008 - 07.2015
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Education
Associate of Arts - Criminal Justice
Remington College
Mobile, AL05-2008
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Time management
- Hospitality services
- Administrative skills
- Listening skills
- Problem-solving skills
- Microsoft office
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Data Entry Clerk
Nan Mckay & Associates
06.2022 - 11.2024
Data Entry Clerk
Horne LLP
09.2019 - 09.2022
Customer Service Representative
AT&T Mobility
08.2014 - 09.2019
Front Desk Clerk
Holiday Inn Express
03.2008 - 07.2015
Associate of Arts - Criminal Justice
Remington College
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