Jamal Chatman
Mobile Expert
Cleveland,OH
Summary
Established Winner Circle Recipient for T-mobile offering 8 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
13
13
years of professional experience
Work History
Retail Lead
Sprint
01.2016 - 06.2020
- Floor leader who builds relationships with customers and peers.
- Achieved record-breaking sales performance through exceptional leadership, strategic planning, and effective staff management.
- Introduced efficient communication channels among employees enhancing collaboration which resulted in improved problem-solving capabilities as a team.
- Provides a total sales solution to our customer’s wireless needs; which includes Sprint's devices, accessories and service plans
- Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint brand.
- Provides solution and de-escalation issues with high risk customers.
Mobile Expert
T-Mobile
06.2020 - Current
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Consumer Support services
Painesville, OH
01.2013 - 01.2015
- Comforted patients and provided them with reassurance and encouragement
- Promoted personal and co-worker safety
- Participated in the maintenance of safe conditions within the facility and other related areas
- Maintained a clean, orderly and well-stocked environment.
Assistant Manager
Radio Shack
01.2011 - 01.2013
- Responded to all customer inquiries in a timely manner
- Used networking opportunities to create successful, on-going business relationships
- Scheduled and attended at least 7 appointments per week.
Education
Diploma -
Villa Angela St. Joseph
Timeline
Mobile Expert
T-Mobile
06.2020 - Current
Retail Lead
Sprint
01.2016 - 06.2020
Consumer Support services
Painesville, OH
01.2013 - 01.2015
Assistant Manager
Radio Shack
01.2011 - 01.2013
Diploma -
Villa Angela St. Joseph
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