Sereya Lewis
Short Pump,VA
Summary
Motivated and reliable professional with over nine years of customer service and 6 years of leadership experience. Known for staying organized under pressure, supporting teams effectively, and adapting quickly to new systems. Tech-savvy, detail-oriented, and comfortable working independently and in teams.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Retail Lead
Goodwill Industries
Richmond, VA
07.2023 - Current
- Oversee daily operations in the absence of store managers; including but not limited to: Staffing shifts, cash handling, inventory control, and merchandising displays.
- Dealt with customer complaints and rectified product and service issues.
- Trained new employees on store policies, customer service techniques, and sales procedures.
Business Owner
Amethyst Sun
11.2020 - Current
- Founded and managed an online business, building brand awareness through social media and handling all digital customer service needs.
- Launched marketing campaigns that brought consistent sales growth.
- Represented the business at trade shows and virtual events to expand reach and connect with new customers.
Lead Server
Friday's
Hanover, VA
05.2019 - 05.2023
- Delivered attentive service in a high-volume environment while managing payments and balancing cash drawers.
- Increased revenue by promoting high-margin items and maintaining customer satisfaction.
- Helped onboard and train new staff.
Cashier
Kroger
Hanover, VA
08.2017 - 04.2019
- Operated cash register and processed customer transactions.
- Assisted customers with product inquiries and provided recommendations.
- Stocked shelves with merchandise when needed.
Education
Diploma -
Hanover High School
Hanover, VA 09.2013 - 06.2017
Skills
- Effective communication and customer service skills
- Advanced Microsoft Office knowledge
- Google Workspace
- Data entry
- Scheduling
- Staff Management
- Record management
- Professional correspondence
- Social media marketing
- POS systems
- Digital publishing
- Strong organizational abilities
- Visual merchandising
- Time management
- Problem solving
References
Available upon request
Timeline
Retail Lead
Goodwill Industries
07.2023 - Current
Business Owner
Amethyst Sun
11.2020 - Current
Lead Server
Friday's
05.2019 - 05.2023
Cashier
Kroger
08.2017 - 04.2019
Diploma -
Hanover High School
09.2013 - 06.2017