Natalie Hernandez
Clovis ,NM
Summary
Dynamic retail leader with a proven track record at Goodwill Industries of New Mexico, driving record-breaking sales through strategic planning and exceptional team motivation. Expert in data-driven decision making and inventory control, fostering a culture of continuous improvement that enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Retail Lead
Goodwill Industries Of New Mexico
Clovis, NM
07.2022 - Current
- Fostered a culture of continuous improvement, encouraging employees to share ideas and suggestions for process enhancements that led to a more efficient work environment.
- Implemented loss prevention strategies, reducing instances of shoplifting and improving overall store security.
- Coordinated efforts between various departments for seamless execution of holiday sale events, leading to higher transaction volumes during peak seasons.
- Achieved record-breaking sales performance through exceptional leadership, strategic planning, and effective staff management.
- Streamlined inventory management processes to reduce overhead costs and improve product availability.
- Enhanced store layout, creating an inviting atmosphere that encouraged customers to spend more time browsing merchandise.
- Championed excellent customer service standards across all team members, resulting in a loyal clientele base.
- Conducted regular performance evaluations providing constructive feedback for employee growth opportunities while maintaining accountability.
- Analyzed sales data to identify trends and optimize merchandising strategies for maximum profitability.
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
- Trained and mentored new employees, contributing to a positive work environment and increased staff retention rates.
Skills
- Store operations
- Data-driven decision making
- Merchandising strategies
- Space planning
- Pricing strategy
- E-commerce management
- Employee engagement
- Profit maximization
- Cash handling oversight
- Staff training and development
- Goal setting and achievement
- Store organization
- Employee motivation
- Task delegation
- Inventory control
- Budgeting and financial management
- Sales strategy development
- Store maintenance
- Sales development
- Merchandise inspection
- Drawer preparation
- Security enforcement
- Replenishment coordination
- Staff meeting leadership
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Decision-making
- Team building and motivation
- Customer engagement
- Relationship building
- Health and safety procedures
- Inventory and stocking
- Computer proficiency
- Delegation and supervision
- Team building
- Creativity and originality
- Handling complaints
- Adaptable to changing demands
- Leadership development
- Task prioritization
- Flexible work schedule
- Self motivation
- Conflict resolution
- Employee training
- Goal setting
- Professionalism
- Sales leadership
- Staff training
- Staff motivation
- Work area inspection
- Sales floor organization
- Continuous improvement
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Retail Lead
Goodwill Industries Of New Mexico
07.2022 - Current