Julio Herrrera
Van Nuys,CA
Summary
Energetic and personable individual with keen eye for detail and commitment to exceptional customer service. Possesses solid understanding of retail operations, including inventory management and sales strategies. Dedicated to driving team performance and enhancing customer shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Lead
NBC Universal Studios
07.2024 - Current
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
- Trained and oriented associates to maximize team performance.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Conducted regular performance evaluations providing constructive feedback for employee growth opportunities while maintaining accountability.
- Collaborated with visual merchandisers to create attractive window displays that effectively showcased seasonal products and promotions.
- Optimized staffing schedules based on store traffic patterns, ensuring adequate coverage during peak hours without overspending on payroll expenses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Clerk
NBC Universal Studios
05.2023 - 07.2024
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Provided excellent product knowledge, assisting customers in making informed purchasing decisions.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
Education
High School Diploma -
Ulysses S. Grant High School
13000 Oxnard St, Van Nuys, CA 9140106.2023
Skills
- Reliability
- Excellent communication
- Product knowledge
- Conflict resolution
- Employee training
- Adaptability and flexibility
- Store operations
Certification
Sisscor lift
Timeline
Retail Lead
NBC Universal Studios
07.2024 - Current
Retail Clerk
NBC Universal Studios
05.2023 - 07.2024
High School Diploma -
Ulysses S. Grant High School
Sisscor lift
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