Brian Hubbard
Newark
Summary
Retail professional with history of delivering results through strategic planning and execution. Adept at managing large teams, improving operational processes, and enhancing customer experiences. Consistently fosters collaborative environment and adapts to changing business needs, ensuring smooth operations and team unity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Lead
Planet Playskool
06.2024 - Current
- Demonstrates guest service excellence by offering detailed information, personalized tours, and addressing any concerns to ensure a confident and enjoyable experience.
- Accurately handled cash transactions using basic arithmetic, balanced drawers and safe, and investigated discrepancies.
- De-escalating irate guests, defusing confrontations between guests and responding calmly with sound judgment during emergencies.
- Lead and motivate a team of retail associates, creating a positive, collaborative environment that fosters high performance and engagement.
- Oversee product merchandising and implement visually compelling, brand-aligned strategies to enhance customer experience and drive sales.
Operations Manager
CVS/Pharmacy
07.2017 - 06.2024
- Maintained customer service scores consistently above target; ranked #1 in the district for four consecutive months.
- Managed inventory control, including cycle counts, shrinkage reduction, and merchandising for 10,000+ SKUs.
- Trained and mentored multiple team members who advanced into leadership positions.
Customer Care Leader - Returns & Resolutions
IKEA
01.2022 - 06.2022
- Identified and resolved customer issues across in-person, phone, email, and other channels-typically within 24 hours.
- Managed and coached teams of up to 30 across multiple departments, ensuring operational efficiency and service excellence.
- Increased customer satisfaction scores by 36% within the department, through proactive service improvements and engagement strategies.
Education
A.S.S - New Media Technology
Essex County College
12.2025
Skills
- Customer Service
- Inventory Management
- Employee engagement
- Microsoft Suite
- Store operations
- Merchandising strategies
Certification
Google Career Certificate- UX Design, In Progress
Additional Information
Strong ability to adapt to new technologies and drive efficiency improvements., Committed to fostering an inclusive and collaborative team environment.
Timeline
Retail Lead
Planet Playskool
06.2024 - Current
Customer Care Leader - Returns & Resolutions
IKEA
01.2022 - 06.2022
Operations Manager
CVS/Pharmacy
07.2017 - 06.2024
A.S.S - New Media Technology
Essex County College