Overview
Work History
Education
Skills
Websites
Timeline
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Sophia Antonelli

Portland,OR

Overview

5
5
years of professional experience

Work History

Retail Lead

Next Adventure
09.2023 - Current
  • Directed Front Counter and Apparel Adepartment operations, overseeing 2-3 team members to ensure efficiency and collaboration.
  • Curated merchandise with diverse add-on items, resulting in a 30% increase in UPT
  • Collaborated with cross-functional teams to enhance customer experience and satisfaction
  • Optimized team performance and customer satisfaction through effective leadership
  • Developed a breadth of knowledge on product sold both in my departments as well as others.


Sales Lead

Zadig & Voltaire
10.2021 - 05.2022
  • Collaborated cross-functionally with sales, marketing, and product teams to deliver customized solutions to clients; which resulted in surpassing sales goals for four consecutive months by up to 30%.
  • Revamped the window display, resulting in 40% elevated foot traffic and 20% increase in sales during the first month of launch
  • Managed timely delivery of 100+ new products, coordinated with suppliers, and managed logistics; maintaining 98% positive customer feedback.

Sales Associate

Four Mountain Sports
11.2020 - 05.2021
  • Conducted in-depth research to gain a comprehensive understanding of outdoor products; increasing customer satisfaction by 20%.
  • Provided expert assistance to customers by analyzing and identifying needs; recommended suitable products resulting in 25% improvement in sales
  • Implemented product knowledge to customers regarding sizing and accessories and explained how to properly care for merchandise.tomer satisfaction by 80%.

Volunteer

Global Mamas
08.2019 - 12.2019
  • Developed interpersonal skills through in depth cultural immersion.
  • Volunteered my skills in technical design, pattern making, and textile design to support the Non Profit mission.


Education

Fashion Design -

Pratt Institute
Brooklyn, USA

Skills

  • Customer Service
  • Sales
  • Leadership
  • Interpersonal Communication
  • Attention to Detail
  • Business Acumen
  • Product Knowledge
  • Teamwork

Websites

Timeline

Retail Lead

Next Adventure
09.2023 - Current

Sales Lead

Zadig & Voltaire
10.2021 - 05.2022

Sales Associate

Four Mountain Sports
11.2020 - 05.2021

Volunteer

Global Mamas
08.2019 - 12.2019

Fashion Design -

Pratt Institute

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Sophia Antonelli