Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Chen-Shue

HOMESTEAD,FL

Summary

To launch a new career within a company that I may advance to my full potential by providing quality and proficient services.

Overview

13
13
years of professional experience

Work History

Customer Service, Advisor

Interval International
Miami, Fl.
01.2007 - 01.2010
  • Deliver prepared sales talks, reading from scripts
  • Explain products or services and prices, and answer questions from customers
  • Adjust sales scripts to better target the needs and interests of specific individual
  • Maintain records of contacts’, accounts and orders
  • An unwavering commitment to customer service, with ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategic relationship/ partnership building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win- win outcomes.

Case Manager

Everglades Youth Development Center
, Florida
01.2001 - 01.2007
  • Maintaining and updating case files of the delinquent youth under my supervision
  • Preparing and submitting reports or recommendations to the courts based on the youth’s progression or regression
  • Meet regularly with troubled youth, his/her family members’ teachers or other school professionals and various agencies
  • Attend scheduled court hearings on behalf of the youths and his/her family
  • Provides services to adjudicated juveniles who have been diagnosed with several mental health disorders such as: Conduct Disorder, ADHD, ADD, Adjustment Disorder, Depression, Bi- Polar Disorder, and Substance Abuse History
  • Conduct Mental Health AND Social Skills learning groups
  • Coordinate family reunification visits, community work projects and social outings.

Team Leader

Everglades Youth Development Center
01.2003 - 01.2006
  • Awarded Deemed Status by the Quality Assurance Team in 2003 and 2004

Youth Care Worker

Everglades Youth Development Center
, Florida
01.1997 - 01.2001
  • Perform random security checks and procedures
  • Supervising prisoners, keeping an account of those in my charge and maintaining proper order
  • Supervising visits and carrying out perimeter checks
  • Escorting prisoners
  • Assisting in prisoners reviews
  • Advising and counseling prisoners and making sure they have access to professional help if needed
  • Employing authorized physical control and restraint procedures where appropriate
  • Taking care of prisoners’ property
  • Being aware of prisoners’ rights and dignity and their personal responsibility
  • Providing appropriate care and support for vulnerable prisoners and at risk of self-harm
  • Promoting anti-bullying and suicide prevention policies
  • Taking an active part in rehabilitation programs, including health and social work professionals
  • Assessing and advising prisoners
  • Liaising with other specialist staff, including health and social work professionals
  • Writing Prisoner reports.

Education

Miami Dade Community College

High School Diploma -

Miami Southridge High School
Miami, FL
1993

Skills

  • Presentations and public speaking
  • Strategic planning
  • Relationship building
  • Group therapy facilitator
  • Individual and family support
  • Student records management
  • Counseling and therapy
  • Alcohol and substance abuse

Timeline

Customer Service, Advisor

Interval International
01.2007 - 01.2010

Team Leader

Everglades Youth Development Center
01.2003 - 01.2006

Case Manager

Everglades Youth Development Center
01.2001 - 01.2007

Youth Care Worker

Everglades Youth Development Center
01.1997 - 01.2001

Miami Dade Community College

High School Diploma -

Miami Southridge High School

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Jamal Chen-Shue