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JAMAL CHURCHILL
Aurora,IL
Summary
Operations Leader experienced in managing teams within high-volume, safety-sensitive environments. Achieved operational efficiency and exceptional customer service through effective workforce leadership and employee development. Focused on maximizing productivity and optimizing procedures while fostering strong team dynamics.
Overview
7
7
years of post-secondary education
29
29
years of professional experience
Work History
Office Manager
State of California – Department of Motor Vehicles
Fairfield, California
02.2014 - Current
- Lead daily operations, staffing, scheduling, and resource allocation in a high-volume service environment.
- Manage employee development, performance evaluations, budgeting, and compliance initiatives.
- Conduct grievance hearings, corrective actions, and workforce planning activities.
- Implement training programs that improve operational effectiveness and customer satisfaction.
Contact Representative
Internal Revenue Service
Oakland, California
06.2010 - 01.2014
- Resolved high-volume customer inquiries while ensuring compliance with federal regulations.
- Conducted research and analysis to deliver accurate account resolutions and quality service.
Sales Supervisor / Call Center Operations
AT&T
San Ramon, California
01.1999 - 05.2010
- Supervised customer service teams, managing staffing, workflow, and performance objectives.
- Implemented process improvements that increased productivity and customer satisfaction.
- Coached employees and drove accountability and operational excellence.
Ground Operations Agent
FedEx
Oakland, California
07.1997 - 12.1999
- Ensured on-time departures and arrivals by efficiently coordinating aircraft loading and unloading operations.
- Marshalled aircraft and managed baggage and cargo operations while operating ground service equipment.
- Upheld compliance with FAA regulations and company safety and operational procedures.
Education
Bachelor of Science - Business Management
University of Phoenix
San Jose, CA 06.2019 - 06.2026
Business Administration & Music Education Coursework
Solano Community College
Napa, CASkills
- Office administration
- Facility Management
- Regulatory compliance
- Expense Management
- Performance oversight
- Process optimization
- Data reporting
- Office Coordination
- Customer Service Leadership
- Team coaching
- Employee Relations
Professional Highlights
- 25+ Years of Leadership Experience
- Aviation & Ramp Operations Experience
- Customer Service Excellence
- Team Development & Employee Coaching
- Safety & Regulatory Compliance
- Strategic Planning & Operational Effectiveness
Timeline
Bachelor of Science - Business Management
University of Phoenix
06.2019 - 06.2026
Office Manager
State of California – Department of Motor Vehicles
02.2014 - Current
Contact Representative
Internal Revenue Service
06.2010 - 01.2014
Sales Supervisor / Call Center Operations
AT&T
01.1999 - 05.2010
Ground Operations Agent
FedEx
07.1997 - 12.1999
Business Administration & Music Education Coursework
Solano Community College