Jamal Coleman
Princeton
Summary
IT professional with experience supporting instructional technology, troubleshooting wired and wireless connectivity, maintaining classroom audio/visual systems, and documenting technical processes in educational environments. Current high school IT and Cybersecurity teacher with strong customer service, teamwork, and communication skills. Proven ability to manage multiple projects, support installations, and collaborate with technical teams to ensure reliable technology integration across school campuses.
Overview
10
10
years of professional experience
Work History
Information Technology & Cybersecurity Teacher
Legacy Preparatory Charter Academy
08.2025 - Current
- Integrate instructional technology solutions into daily classroom instruction.
- Support classroom hardware, software, and connectivity for students and staff.
- Teach networking fundamentals, cybersecurity, and digital safety.
- Troubleshoot basic wired and wireless connectivity issues during labs.
- Maintain classroom A/V and instructional technology equipment.
- Collaborate with campus administration and IT staff to ensure technology reliability.
- Document lesson processes, technology procedures, and troubleshooting steps.
- Manage multiple tasks simultaneously in a fast-paced educational environment.
IT Technician
Legacy Preparatory Charter Academy
12.2023 - 08.2025
- Responded to helpdesk tickets and provided timely technical support to staff and students.
- Troubleshot wired and wireless connectivity issues across campus.
- Installed, maintained, and supported classroom technology and A/V equipment.
- Assisted with device installations, cable routing, and equipment setup.
- Documented technical processes and frequently used solutions.
- Collaborated with system administrators and team members to resolve network and system issues.
- Maintained professionalism and composure while handling multiple active service requests.
Computer Technician
Dell Technologies
10.2023 - 12.2023
- Diagnosed and repaired hardware and software issues.
- Installed operating systems, applications, and updates.
- Supported network configurations and security setups.
- Performed data backup and recovery procedures.
City Carrier
United States Postal Service
04.2016 - 03.2023
- Delivered high-volume operations with 100% accuracy and timeliness.
- Built strong customer relationships through professional service.
- Collaborated with management to optimize delivery routes and workflows.
- Demonstrated reliability, communication, and operational efficiency.
Education
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MS12-2013
Skills
- Helpdesk Ticket Support
- Classroom A/V Maintenance
- Wired & Wireless Troubleshooting
- Network Cabling Basics
- Device Installation & Setup
- Hardware & Software Troubleshooting
- Process Documentation
- Customer Service
- Team Collaboration
- Google Workspace
- Microsoft Intune
- Windows Systems
- Active Directory
- Safety & Equipment Awareness
- User Training
Timeline
Information Technology & Cybersecurity Teacher
Legacy Preparatory Charter Academy
08.2025 - Current
IT Technician
Legacy Preparatory Charter Academy
12.2023 - 08.2025
Computer Technician
Dell Technologies
10.2023 - 12.2023
City Carrier
United States Postal Service
04.2016 - 03.2023
Bachelor of Science - Psychology
University of Southern Mississippi