Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Dann

West Palm Beach,Florida

Summary

Greatest strength is quick assessment of the presenting circumstance and contributors –

making sound response

decisions.
Second to that is natural leadership presence – always rising to lead roles regardless.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

6
6
years of professional experience

Work History

Service Technician

Monro Muffler Brake
06.2022 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
  • Responded to customer inquiries quickly and professionally to increase satisfaction
  • Installed new equipment and explained operation and routine maintenance protocols to customers
  • Inspected equipment to diagnose operational issues
  • Explained diagnostic findings to customers and outlined repair or service options
  • Adhered to safety protocols and policies to reduce workplace hazards
  • Increased sales by 12%

Sales Representative

Advace Auto Parts
03.2018 - 07.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Increased sales by 13%

Technical Solutions Representative

SYSCO Food Services
01.2018 - 03.2020
  • Addressed sub-standard work by actively interfacing with clients to achieve satisfactory resolution of performance issues and deficits.
  • Collaborated with technical teams to build consensus around solution planning strategies, creating unified management sentiments.
  • Integrated external stakeholder views to broaden research into solution proposals and bids.
  • Integrated Agile project development lifecycle strategies such as backlog prioritization, sprint planning and more.
  • Increases Sales by 10%

Customer Service Representative

Publix Distribution
02.2017 - 01.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Processed customer service orders promptly to increase customer satisfaction
  • Increased sales by 11%

Education

Associate of Science - Graphic Design

Palm Beach State College
Lake Worth, FL
01.2024

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
03.2013

Skills

  • Diagnostic Specialist
  • Diagnosing Malfunctions
  • Patient Greeting
  • Spanish Speaking
  • Computer Tech Savvy
  • Typer ( 150 WPM )

Timeline

Service Technician

Monro Muffler Brake
06.2022 - Current

Sales Representative

Advace Auto Parts
03.2018 - 07.2022

Technical Solutions Representative

SYSCO Food Services
01.2018 - 03.2020

Customer Service Representative

Publix Distribution
02.2017 - 01.2018

Associate of Science - Graphic Design

Palm Beach State College

High School Diploma -

Royal Palm Beach High School

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Jamal Dann