JAMAL D. CARLTON
Ocala,FL
Summary
Corporate operations and sales leader with 12+ years of experience driving enterprise revenue growth, multi-site performance, and organizational transformation across high-volume retail and automotive environments. Proven record of exceeding revenue targets (105-110%+ attainment), scaling profitable operations, and developing leadership pipelines that accelerate internal promotions. Expert in P&L; ownership, regional operations strategy, customer experience transformation, and executive talent development. MBA candidate with elite corporate leadership training and a disciplined, data-driven executive coaching style. Sales management professional with several years in business, finance and management roles. Demonstrating passion for building relationships, cultivating partnerships and growing businesses. Outstanding record of achievement for sales revenues, market penetration and territory growth.
Overview
14
14
years of professional experience
Work History
General Manager
DRIVETIME
Ocala, FL
01.2025 - Current
- Own full dealership P&L;, operational execution, inventory strategy, workforce planning, and customer experience for a high-volume automotive retail operation.
- Selected for and graduated from DriveTime's elite Lead Program, a corporate high-potential executive leadership pipeline.
- Lead cross-functional sales and operations teams to consistently achieve aggressive revenue, margin, and customer satisfaction targets.
- Recruit, coach, and develop leadership teams to support scalable growth and succession planning aligned with corporate talent strategy.
- Partner with corporate stakeholders on performance metrics, compliance, and operational execution standards.
Senior Retail Manager
COMCAST
Alpharetta, GA
01.2017 - 01.2023
- Delivered 105% average monthly revenue attainment, 4.7% year-over-year growth, and 96.4% annual budget attainment.
- Ranked #1 Mobile Close Rate Market in the Big South Region and Top 5 nationally (2022-2023).
- Achieved 100% Operational Scorecard performance through KPI governance and financial controls.
- Led market in Net Promoter Score (NPS) by embedding customer insights into execution frameworks.
- Built a leadership pipeline with 90% internal promotions into store and market leadership roles.
Sales Manager
BEST BUY
Atlanta, GA
01.2012 - 01.2016
- Named Store MVP for 15 consecutive months and District MVP for year-to-date sales two consecutive years.
- Directed and developed 75+ employees, overseeing workforce planning and performance management.
- Designed and executed regional sales and marketing strategies driving revenue growth.
- Led store to 8-Time Champion status for AppleCare attachment rate.
Education
Master of Business Administration -
Strayer University
Marietta, GA02.2026
Bachelor's Degree -
South University
Savannah, GASkills
- Regional & Multi-Site Operations Leadership
- P&L Ownership & Financial Performance
- Revenue Growth & Market Expansion
- Corporate Sales Strategy
- Executive Coaching & Leadership Development
- Succession Planning
- Customer Experience & NPS Transformation
- Operational Turnarounds
- Business Analytics & Strategic Planning
- Workforce Leadership
- Strategic planning
- Financial analysis
- Team leadership
- Customer relationship management
- Performance metrics
Executive Leadership Training And Certifications
- DriveTime Lead Program Graduate
- DriveTime LEAP Program
- Microsoft Azure
- Neuroscience of Strategy & Creative Leadership
- SaaS & Marketing Analytics
- Performance Management
Timeline
General Manager
DRIVETIME
01.2025 - Current
Senior Retail Manager
COMCAST
01.2017 - 01.2023
Sales Manager
BEST BUY
01.2012 - 01.2016
Master of Business Administration -
Strayer University
Bachelor's Degree -
South University