Jamal Diggs
Hampton,VA
Summary
Strategic Operations Leader with 14 years of experience driving supply chain excellence within the healthcare industry. Proven success in optimizing end-to-end logistics, procurement, and distribution operations to enhance efficiency, reduce costs, and strengthen organizational performance. Adept at leveraging data analytics, process improvement, and cross-functional collaboration to achieve operational alignment and scalability. Recognized for delivering measurable business results, fostering high-performing teams, and executing innovative strategies in dynamic, fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Supervisor
Sentara
Virginia
10.2024 - Current
- Supervise daily courier operations across multiple routes to ensure reliable and secure transport of laboratory specimens, medications, and medical supplies.
- Lead a team of couriers, providing training, scheduling, coaching, and performance feedback.
- Ensure compliance with Sentara policies, DOT regulations, and HIPAA standards for handling protected materials.
- Monitor attendance and productivity; address performance concerns through coaching and progressive discipline when necessary.
- Collaborate with pharmacy, lab, and logistics teams to coordinate pick-ups, deliveries, and time-sensitive requests.
- Track and report route efficiency, delivery accuracy, and on-time performance metrics.
- Develop and maintain route documentation, courier manuals, and safety checklists.
- Promote a safety-first culture through regular safety shares, vehicle inspections, and policy reinforcement.
- Monitor safety performance, pinpointing improvement areas and compiling reports on metrics.
- Cultivated a strong culture of safety accountability among delivery personnel.
- Manage staff scheduling and resource allocation to optimize service delivery and efficiency.
- Led departmental meetings focused on performance metrics, encouraging accountability and transparency among staff.
- Established key performance indicators (KPIs) to monitor supply chain effectiveness and inform strategic decisions.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Leveraged analytics tools for in-depth analysis of supply chain data, resulting in actionable insights for process improvements.
Field Operations Specialist
Stryker
Newport News, VA
10.2023 - 10.2024
- Coordinated daily operations across production, logistics, and supply chain teams to ensure smooth workflow and on-time delivery of products.
- Supported Operations Managers and Supervisors by maintaining accurate schedules, reports, and process documentation.
- Tracked production and shipment metrics; prepare daily and weekly reports to support KPI and performance reviews.
- Monitored inventory levels, process work orders, and coordinate with procurement and warehouse teams to prevent material shortages.
- Ensured compliance with FDA, ISO, and internal quality standards through accurate documentation and adherence to SOPs.
- Facilitated communication between departments (Quality, Engineering, Planning, HR) to resolve issues quickly and maintain operational flow.
- Assisted with onboarding and training new team members on workflow procedures and safety practices.
- Assisted orthopedic surgery teams by managing equipment and ensuring procedural smoothness.
- Partnered with production units to fulfill market demand effectively.
- Coordinated logistics for timely shipments, working closely with government entities and distributors.
- Conducted thorough analysis of material location for proactive inventory management.
- Generated supply analysis reports, providing insights for decision-making.
- Addressed customer supply chain discrepancies through prompt resolution efforts.
- Facilitated cross-training of staff upon request, supporting team development.
- Implemented training programs for new staff, improving operational efficiency and compliance.
- Coordinated logistics for equipment deployment, optimizing resource allocation and minimizing downtime.
Hospice Operations Coordinator
Medical Solutions Contractors
Newport News, VA
09.2013 - 10.2023
- Directed daily operational functions for a multi-disciplinary hospice team, ensuring seamless coordination across clinical, administrative, and logistics departments.
- Supervised and developed staff, including coordinators, schedulers, and logistics personnel, fostering accountability, efficiency, and compassionate service.
- Oversaw patient admissions, discharges, and scheduling to maintain smooth patient flow and compliance with Medicare and hospice standards.
- Led process improvement initiatives that enhanced service delivery, reduced operational delays, and improved patient and family satisfaction.
- Managed durable medical equipment (DME) operations - ensuring accurate tracking, timely delivery, and cost-effective vendor performance.
- Analyzed and reported key performance indicators (KPIs) such as census trends, turnaround times, and compliance metrics to support data-driven decision-making.
- Streamlined inventory and supply management systems, reducing waste and optimizing resource utilization.
- Partnered with leadership and clinical teams to align operational goals with quality and regulatory standards.
- Served as a primary liaison between hospice administration, field teams, and external partners, promoting collaboration and communication.
- Oversaw staff onboarding, scheduling, and training programs, ensuring operational readiness and consistent adherence to company policies.
- Responded to escalated concerns from patients, families, and staff with professionalism, empathy, and timely resolution.
- Contributed to strategic planning and compliance reviews to ensure the hospice program met all federal, state, and accreditation standards.
Hospice Service Tech/Driver
Medical Solutions Contractors
Newport News, VA
06.2007 - 09.2013
- Delivered and installed durable medical equipment (DME) in patients' homes with sensitivity and professionalism.
- Educated patients and families on safe equipment use, maintenance, and troubleshooting.
- Maintained detailed delivery logs, service records, and patient signatures per hospice and HIPAA requirements.
- Coordinated with hospice nurses and care coordinators to ensure timely setup and pickup requests.
- Performed preventative maintenance and cleaning of returned equipment following infection control standards.
- Provided compassionate assistance to families during transitions in care.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
New Hampshire High School Or Equivalent -
Deep Creek High School
Chesapeake, VA06.2010
Skills
- Operations, Logistics & Business Management (10 years)
- Team Leadership & Staff Development (20 members)
- Strategic Planning & Business Growth
- Continuous Improvement & Process Optimization
- Cross-Functional Team Coordination
- Supply Chain, Materials & Inventory Management
- Warehouse & Distribution Operations
- Fleet Operations & DOT Regulatory Compliance (10 years)
- OSHA & Workplace Safety Compliance
- Hospice, Long-Term Care & Home Health Operations
- Patient Care & Service Excellence
- Healthcare Compliance & Quality Assurance
- Health Information & Patient Services Management
- Implementation of Patient Care Protocol
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Warehouse Management Systems & Data Analysis
- Windows OS, Smart Devices & Technology Integration
- Communication & Conflict Resolution (10 years)
Certification
- CDL B
- Driver's License
- Forklift Certification
- Tanker Endorsement
- Non-CDL Class C
- Electric Pallet Jack Certification
- Air Brake Endorsement
- Pallet Jack Certification
Timeline
Area Supervisor
Sentara
10.2024 - Current
Field Operations Specialist
Stryker
10.2023 - 10.2024
Hospice Operations Coordinator
Medical Solutions Contractors
09.2013 - 10.2023
Hospice Service Tech/Driver
Medical Solutions Contractors
06.2007 - 09.2013
No Degree - Business Administration And Management
Southern New Hampshire University
High School Or Equivalent -
Deep Creek High School