Jamal Franklin
Rockwall,TX
Summary
Dedicated transportation professional with a strong customer focus and a proven track record of safety and reliability. Expertise in planning efficient daily routes, managing vehicle maintenance, and ensuring timely deliveries while maintaining meticulous records of activities and customer documentation. Recognized for exceptional problem-solving abilities and a collaborative approach that fosters teamwork and adaptability in fast-paced environments. Committed to upholding high standards of punctuality and safety, consistently delivering outstanding service to meet diverse customer needs.
Overview
24
24
years of professional experience
Work History
Delivery Driver
DoorDash
03.2023 - Current
- Delivered packages efficiently and on schedule, ensuring customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed route planning using GPS technology to optimize delivery times.
- Communicated with dispatch to confirm delivery status and address issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
CEO
FLIZI ENTERTAINMENT PRODUCTIONS, INC.
01.2008 - Current
- Led strategic initiatives that enhanced organizational growth and market positioning.
- Fostered a culture of innovation and accountability across all departments.
- Developed and implemented business strategies to drive operational excellence.
- Collaborated with executive team to align resources with corporate objectives.
Sales Associate, Cashier
Toys R Us
10.2017 - 06.2018
- Accomplished highest credit cards/reward cards sales
- Achieved employee of the month
- Organized and reorganized the toys on the shelves
Unit Supply Specialist
Army
11.2006 - 08.2007
- Organized the inventory and distributed supplies in my unit
- Promoted to Squad Leader in my platoon, Bravo Company
- Supervised and managed over 30 soldiers in my unit
Operator
Motorola
10.2005 - 11.2006
- Operated machinery to ensure efficient production processes and minimal downtime.
- Monitored equipment performance, identifying issues and implementing corrective actions.
- Conducted routine maintenance checks to enhance equipment reliability and lifespan.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Customer Service Representative
Wal-Mart Supercenter
09.2004 - 08.2005
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Trained and mentored new team members on best practices and service protocols.
- Streamlined order processing procedures, reducing response times for customer requests.
- Analyzed customer feedback to identify trends and improve service delivery strategies.
Dishwasher
El Matador
03.2002 - 08.2004
- Operated dishwashing machinery efficiently to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by ensuring timely availability of clean dishes, utensils, and cookware.
- Maintained organized workstations for optimal workflow and enhanced productivity in kitchen operations.
- Trained new team members on proper washing techniques and safety protocols to ensure compliance.
Education
A.S. - Business Administration
Richland College
08.2017
High School Diploma -
Pine Bluff High School
05-2004
Skills
- Experienced with Final Cut Pro and Adobe Premiere
- Optimistic outlook
- Service excellence
- Collaborative teamwork
- Effective time management
- Meticulous attention to detail
- Strong interpersonal skills
- Analytical problem solving
Accomplishments
- Received Platinum Status for delivering over 6,000 orders.
Affiliations
- Male Achievement Program, Richland College – Former Member August 2017 – December 2019
- Black Student Association, Richland College – Treasurer August 2017 – December 2017
- Student Veterans Association, UT Dallas – Former Member January 2018 – December 2019
ADDITIONAL INFORMATION
Languages: Conversational Spanish
Timeline
Delivery Driver
DoorDash
03.2023 - Current
Sales Associate, Cashier
Toys R Us
10.2017 - 06.2018
CEO
FLIZI ENTERTAINMENT PRODUCTIONS, INC.
01.2008 - Current
Unit Supply Specialist
Army
11.2006 - 08.2007
Operator
Motorola
10.2005 - 11.2006
Customer Service Representative
Wal-Mart Supercenter
09.2004 - 08.2005
Dishwasher
El Matador
03.2002 - 08.2004
A.S. - Business Administration
Richland College
High School Diploma -
Pine Bluff High School
ADDITIONAL INFORMATION
Eligibility: (USPR) Eligible to work in the U.S. with no restrictions
Honorable Discharge
• Good Conduct Medal
• Iraq Campaign Medal
• National Defense Service Medal