Jamal Hall
Las Vegas,NV
Summary
Dedicated professional with demonstrated strengths in investigations, crime and fraud prevention, casework & caseload management. Exceed at troubleshooting problems and conflict resolution. Excellent verbal and written communicator with diligent attention to vital details. Strong background cultivating positive relationships and exceeding goals.
Overview
29
29
years of professional experience
Work History
Truancy Prevention/Family Resource Specialist
Justice Works
05.2024 - Current
- Engage families in service and treatment planning, assessing family and client needs
- Plan and implement appropriate interventions using evidence based and best practice approaches
- Enforce and teach rules for socially acceptable behavior by employing techniques such as behavior modification and positive reinforcement
- Teach personal development skills like goal setting, independence and self-advocacy to meet the needs of all students with a variety of disabilities
- Meet with designated clients for the prescribed number of hours/days/contacts per week
- Maintain open communication with authorities; attend court hearings and provide testimony as required
- Submit accurate notes within 24 hours of service and complete the required reports within the assigned timeframe
- Provide mentoring and job shadowing to new and current staff as assigned
Public Arbitrator
FINRA-the Financial Industry Regulatory Authority
12.2022 - Current
- Company Overview: FINRA operates the largest securities resolution forum in the United States
- As a Dispute Resolution Services Arbitrator, we serve the investing public and securities industry by resolving securities and investment-related disputes
- Serve on a panel with two other arbitrators-pursuant to rules approved by the Securities and Exchange Commission (SEC), listen to arguments set forth by both parties, study the testimonial and/or documentary evidence and render a final and binding decision
- FINRA operates the largest securities resolution forum in the United States
Case Manager - Education
St. Jude’s Ranch for Children
05.2023 - 02.2024
- Provided homeless students identified as Title I Hope with wraparound services to increase student access to school activities and attendance
- Interviewed students, parents, and family members, representatives from various agencies and others, in-person and on the phone to obtain and verify pertinent information
- Provided referrals to education, employment, mental and behavior health counseling, homeless services, life skills, and parenting to students and families
- Coordinated efforts with school advocates and administration to identify students and families in need; facilitated communication with community agencies
- Maintained positive and professional relationships with support services (e.g., therapists, case workers, doctors, law enforcement, juvenile court personnel, school officials, community agencies, substance abuse and mental health, education, and job training
- Participated in multi-disciplinary case conferences and aiding in developing, revising, and implementing treatment plans
- Completed all case management documentation, case notes, contact with student or parent, ensuring data was entered into Homeless Management Information Systems (HMIS) within time constraints
- Ensured confidentiality and privacy compliance for all case management activities
Parole Agent III (Unit Supervisor)
State of California, Department of Corrections & Rehabilitation
12.2016 - 01.2019
- Managed the day-to-day operations and training of 8-12 parole agents to ensure they were addressing the parolee's criminogenic needs
- Reviewed and maintained discharge reports, case reviews, unit records, case load audits and monthly reports; reviewed various other reports, documenting and addressing work deficiencies
- Screened parolee arrests to determine if the Agent of Record (AOR) needed to submit a written report to the Parole Board for Revocation or refer the case to the District Attorney to file new criminal charges, which was monitored through the Parole Violation Disposition Tracking System (PVDTS)
- Maintained the chain of custody for evidence storage
- Reviewed all accident reports/illness/workers compensation claims
- Developed strong working relationships with local law enforcement, community resources and social service agencies
- Served as an EEO/Sexual Harassment Instructor
Parole Agent II (Assistant Unit Supervisor)
State of California, Department of Corrections & Rehabilitation
08.2004 - 12.2016
- Assisted the Unit Supervisor with the day-to-day operations with the Specialized Lifer Parole Unit
- Conducted arrests and thorough investigations of parolee's criminal and technical violations of parole, using various tracing methods such as contacting law enforcement agencies, NCIC, JDIC, CAL GANGS, CLETS, friends/family, taking statements from victims, witnesses, police reports, photographs, defendants etc
- Prepared clear and concise violation reports, discharge reports, case reviews and various other reports within departmental time constraints
- Supervised life-term parolee's that completed 15-25 years in State Prison
- Liaison with local law enforcement agencies, LAPD, CHP, DEA, FBI, and Sheriff
- Oversaw and supervised parolee's and Inmates in re-entry and work furlough facilities
- Coordinated various training courses to ensure staff were following departmental policies and procedures
Parole Agent I
State of California, Department of Corrections & Rehabilitation
07.1998 - 08.2004
- Supervised and monitored a caseload of 80-100 parolees, which included intake, assessing a parolee's pre-parole file to address their criminogenic needs
- Monitored parolee conditions of parole and progress to ensure no violations
- Conducted arrests and thorough investigations of parolee's criminal and technical violations of parole, using various tracing methods such as contacting law enforcement agencies, NCIC, JDIC, CAL GANGS, CLETS, friends/family, taking statements from victims, witnesses, police reports, photographs, defendants etc
- Prepared clear and concise violation reports, discharge reports, case reviews and various other reports within departmental time constraints
- Supervised high-risk sex offenders, second strikers, high-notoriety, and public Interest cases
Correctional Officer
State of California, Department of Corrections & Rehabilitation
01.1996 - 07.1998
- Supervised Inmates at Centinela state prison and in a work furlough/re-entry facility called the Central City Community Center (4C's)
- Responsible for managing Inmate activities, ensuring area safety, conducting inspections, reporting violations, documenting Inmate misconduct, report preparation, and other-corrections-related functions
Education
Associate Arts Degree - Social and Behavioral Sciences
Citrus College
Azusa, CASkills
- Client Advocacy
- Records Management
- Case Management & Tracking
- Regulatory Compliance
- Team Collaboration
- Organizational Skills
- Assessment Needs & Problem-Solving
- Conflict and Dispute Resolution
- Relationship Building
- Documentation/Reporting & Analysis
- Written and Verbal Communication
- Arbitration
- Law Enforcement & Crime Prevention
- Adaptability and Patience
Accomplishments
- EEO/Sexual Harassment Prevention Certification
- Ethics Training Certification for State Officials
- Parole Agent Academy
- Correctional Officer Academy
- Field Training Officer
- Female Offender Training
- Firearms P.C. 832 Training
- Chemical Agents Training
Timeline
Truancy Prevention/Family Resource Specialist
Justice Works
05.2024 - Current
Case Manager - Education
St. Jude’s Ranch for Children
05.2023 - 02.2024
Public Arbitrator
FINRA-the Financial Industry Regulatory Authority
12.2022 - Current
Parole Agent III (Unit Supervisor)
State of California, Department of Corrections & Rehabilitation
12.2016 - 01.2019
Parole Agent II (Assistant Unit Supervisor)
State of California, Department of Corrections & Rehabilitation
08.2004 - 12.2016
Parole Agent I
State of California, Department of Corrections & Rehabilitation
07.1998 - 08.2004
Correctional Officer
State of California, Department of Corrections & Rehabilitation
01.1996 - 07.1998
Associate Arts Degree - Social and Behavioral Sciences
Citrus College