Jamal Kirk
Bronx
Summary
Resourceful, solution-driven professional with extensive experience driving revenue growth, customer satisfaction, and operational efficiency in fast-paced, customer-focused environments, including retail and service operations. Skilled in managing day-to-day branch functions in compliance with company policies and industry regulations. Adept at implementing strategic sales initiatives and cultivating positive customer relationships. Recognized for developing high-performing teams by providing hands-on training, coaching, and performance management. Expertise in financial oversight, including transaction reconciliation, reporting, and loss prevention. Strong communicator and problem-solver, capable of analyzing data, identifying opportunities for improvement, and implementing solutions that optimize workflows. Committed to maintaining operational integrity while fostering positive work culture and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Field Representative
Action Link
New York, NY
- Drove customer satisfaction and product adoption by conducting product demonstrations and providing guidance on product usage. Collected and analyzed customer feedback to identify emerging needs, preferences, and potential areas for product improvement. Communicated insights to internal teams to help refine offerings and maintain market competitiveness. Prepared reports and supported strategic planning and executive decision-making through data-driven recommendations. Facilitated training sessions for team members on sales techniques, customer service best practices, and escalation management.
- Achieved 15% increase in Best Buy credit card applications and boosted sales of Intel i5 and i7 processors by 10%.
- Earned recognition as top-performing assisted sales representative nationwide.
Geico
Melville, NY
11.2020 - 01.2026
- Evaluate insurance coverage and policy applicability for automobile claims, investigate claims and determine liability for damages, interview policyholders, claimants, and witnesses to gather and verify information, collaborate with appraisers and repair estimators to coordinate vehicle damage assessments and repairs, and negotiate claim settlements with customers and other insurance carriers to achieve timely and equitable resolutions.
- Achieved 57% first call resolution
- Maintained over 90% in customer satisfaction
Lead Member Service Counselor
American Automobile Association (AAA)
Queens, NY
11.2020 - 01.2026
- Oversee daily branch operations, including DMV transactions, foreign currency sales, and membership processing. Ensure compliance with organizational standards and operational procedures. Drive customer engagement and revenue growth by promoting financial services and generating insurance and travel leads. Provide financial management support by reconciling transactions, preparing deposits, and preparing reports. Supervise and coach employees on updated services, processes, and best practices. Monitor productivity and provide ongoing support to ensure staff deliver high-quality service.
- Exceeded performance metrics by 110%.
- Sustained DMV transaction accuracy with an error rate under 2%.
- Led multi-layer operation ensuring full audit compliance and adherence to regulatory standards.
Easy Tech Sales Associate
Staples
New York, NY
07.2016 - 11.2020
- Delivered exceptional customer service and ensured positive shopping experience by addressing inquiries, processing transactions efficiently, and assisting customers in identifying suitable products. Conducted diagnostics, troubleshooting, and evaluations on technical products. Monitored inventory levels and reported discrepancies. Contributed to maintaining organized store environment while supporting overall sales goals.
- Motivated and led the team to achieve and maintain sales growth target of 13%.
- Accomplished loss prevention targets and upheld financial accuracy in collaboration with team members.
- Optimized merchandising operations by maintaining accurate product signage on the sales floor while ensuring optimal availability through timely restocking.
Education
General Educational Development -
SoBro, Bronx, NYSkills
- Operations Management
- Budgeting & Financial Oversight
- Sales Management
- Business Planning
- Customer Relationship Management
- Data Analysis & Reporting
- Change Management
- Regulatory Compliance
- Team Leadership & Training
Accomplishments
- Retail & Merchandising
- Operations
- Inventory Management
- Upselling
- Secured and maintained member satisfaction score of 95%+ throughout tenure.
- Increased DMV revenue by $500K while expanding AAA membership base by 2% year-over-year.
- Completed over 7K transactions and drove 30% increase in enhanced ID adoption versus Real IDs through a first-of-its-kind partnership.
Timeline
Geico
11.2020 - 01.2026
Lead Member Service Counselor
American Automobile Association (AAA)
11.2020 - 01.2026
Easy Tech Sales Associate
Staples
07.2016 - 11.2020
Field Representative
Action Link