Jamal Mashwani
Sacramento,California
Summary
Dynamic security professional with extensive experience at Platinum Security, excelling in access control and crime prevention. Proven ability to enhance safety through vigilant surveillance and effective incident reporting. Strong interpersonal skills foster positive visitor interactions, ensuring a secure and welcoming environment. Proficient in CCTV monitoring and emergency response protocols.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Security Officer
Platinum Security
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Data Entry Clerk
Freelancingscripts
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Conducted audits of existing data entry processes.
- Developed and implemented data entry operations.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
Customer Service Representative
Macy's
01.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Security Officer
American Global Security
01.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Muhammad Gull Khan
Ingraham, ILSkills
Access control
CCTV monitoring
Crime prevention
Emergency management
Visitor tracking
Emergency response
CCTV surveillance
General security
Report writing
Incident reporting
Patrol operations
Physical fitness
Electronic surveillance
Microsoft Excel
MS Word
Fast typing
Basic computer skills
Timeline
Customer Service Representative
Macy's
01.2024 - 12.2024
Data Entry Clerk
Freelancingscripts
01.2023 - Current
Security Officer
American Global Security
01.2023 - 11.2023
Security Officer
Platinum Security
High School Diploma -
Muhammad Gull Khan