Jamal Moore

Enhanced DoD network modernization and monitoring through system health checks and routing validations.

Conducted hardware diagnostics and service validation, collaborating with engineering teams to restore mission-critical systems efficiently.

Produced audit-ready documentation, including incident reports and change records for compliance.

Updated standard operating procedures and troubleshooting guides to improve maintenance processes.

Delivered remote-hands support for patching, cabling adjustments, and on-site implementation, ensuring seamless operations.

· Administered Active Directory, Group Policy, and access controls to improve authentication reliability and strengthen zero‑trust security across AF mission systems.

· Resolved network authentication, hardware, and endpoint issues for senior DoD personnel, supporting imaging, configuration, and deployment of Windows and iOS devices to ensure seamless operations.

· Executed hardware/software upgrades and scheduled maintenance to optimize system performance, stability, and operational continuity.

· Maintained detailed ServiceNow documentation to streamline troubleshooting workflows and ensure compliance with asset and change management standards.

• Monitored endpoint and network telemetry to identify and address performance issues and access anomalies.

• Executed configuration validations and system assessments to ensure compliance in data center modernization workflows.

• Validated access controls and documented system baselines, contributing to compliance with FedRAMP, HIPAA, and PCI-DSS.

• Identified architectural weaknesses and contributed to secure integration patterns that improved system reliability.

• Automated log parsing, configuration checks, and reporting with PowerShell, Python, and Bash to enhance operational efficiency.

• Managed systems for classified and sensitive assets, ensuring accurate identity, access, and accountability records to support AF data center physical security requirements.
• Led incident response, compliance audits, and risk assessments, performing system integrity checks, configuration reviews, and vulnerability assessments while producing technical documentation for leadership.
• Maintained secure provisioning/deprovisioning workflows and coordinated with engineering, logistics, and security teams to implement technical controls and secure processes aligned with mission objectives.