Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Jamal Millypreastly

Hayward,CA

Summary

Dynamic manager with a proven track record at World Famous Hotboys, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and mentorship, driving productivity and operational efficiency. Skilled in time management and decision-making, fostering a collaborative environment that supports growth and success.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

9
9
years of professional experience

Work History

Manager

World Famous Hotboys
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

Shift Supervisor

World Famous Hotboys
06.2022 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.

Trainer

Buffalo Wild Wings
10.2020 - 06.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.

Processor

Sea Freeze Of America
03.2020 - 09.2020
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.

Shift Supervisor

Starbucks
08.2016 - 01.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Joseph A Gregori High School
Modesto, CA
05-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building

Languages

sign language
Native or Bilingual

Timeline

Manager

World Famous Hotboys
03.2024 - Current

Shift Supervisor

World Famous Hotboys
06.2022 - 03.2024

Trainer

Buffalo Wild Wings
10.2020 - 06.2022

Processor

Sea Freeze Of America
03.2020 - 09.2020

Shift Supervisor

Starbucks
08.2016 - 01.2020

High School Diploma -

Joseph A Gregori High School

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Jamal Millypreastly