Jamal Stapleton

Work History

Amazon.Inc

Staten Island, NY

11.2019 - Current

Submitted quote requests to suppliers to determine best rates for organization.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Created plan to streamline onboarding and operational support for [Type] clients.
Communicated with internal personnel to provide status updates for both shipping and receiving dates.
Followed shipping and receiving procedures for goods and materials.
Collaborated with peers and other business areas to leverage best practices.
Packaged up damaged goods and shipped these items back to correct supplier.
Operated pallet jack to move unloaded goods to correct locations in warehouse.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Volunteered to help with special projects of varying degrees of complexity.

Planned Companies

New York, New York

08.2018 - 08.2019

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Processed customer adjustments to maintain financial accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Collected and analyzed customer information to prepare product or service reports.
Recommended products to customers, thoroughly explaining details.
Delivered prompt service to prioritize customer needs.
Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
Trained staff on operating procedures and company services.

MTA

New York , New York

06.2016 - 04.2018

Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
Collaborated with contract team to review client contracts and facilitate personnel compliance training.
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.