Jamal Whetstone
Summary
Dynamic security professional with a proven track record at Alianza Security Professionals, skilled in incident reporting and emergency response. Recognized for enhancing safety through effective threat assessment and fostering positive guest relations. Adept at complex problem-solving, ensuring a secure environment while delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Security Officer
Alianza Security Professionals
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Assistant Manager
Hooks Vacuums
01.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Operated in equipment safely and took care to watch out for children and pets.
Customer Service Representative
Mi Cocina
06.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Whatabuger
10.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Business
Richland College
Dallas, TX05-2028
Skills
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- Emergency response
- Complex Problem-solving
- Threat assessment
- Damage assessment
- Active listening
- Team collaboration
- Highly motivated
- Critical thinking
Languages
English
Full Professional
Timeline
Security Officer
Alianza Security Professionals
06.2024 - Current
Customer Service Representative
Mi Cocina
06.2022 - 02.2023
Cashier
Whatabuger
10.2021 - 05.2022
Assistant Manager
Hooks Vacuums
01.2020 - 05.2023
No Degree - Business
Richland College
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