Jamal Williams
Gresham
Summary
To utilize my expertise in customer support and project coordination to enhance customer satisfaction and streamline order management processes. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing final account statements documentation and maintaining files and records.
Overview
8
8
years of professional experience
Work History
Collection and Solutions Coordinator
Prime Residential
Portland
07.2025 - Current
- Resolved customer complaints promptly, ensuring adherence to company standards and enhancing customer satisfaction.
- Utilized strong problem-solving skills to address and resolve issues quickly, minimizing disruptions to operations.
- Collaborated with team members to achieve project objectives and meet deadlines, contributing to overall team success.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Confirmation Coordinator
DaBella
Beaverton
09.2023 - 07.2025
- Delivered exceptional service as first point of contact for customers, resolving inquiries and ensuring satisfaction.
- Utilized product knowledge to enhance customer support and service delivery.
- Coordinated administrative tasks to support sales team, improving internal process management.
Account Manager - B2B Business Development
Momentive.AI
02.2021 - 04.2023
- Developed strategic communication channels to align sales initiatives with internal processes and drive collaboration.
- Strengthened client relationships by addressing challenges and delivering tailored solutions to support internal initiatives.
- Managed client inquiries and resolved issues to enhance customer satisfaction and streamline order lifecycle management.
Mid-Market Account Manager
Zones LLC
05.2018 - 06.2020
- Coordinated projects with customized solutions, enhancing service visibility in infrastructure projects.
- Leveraged CRM software for data-driven decision-making in account setup and cash management.
- Collaborated cross-functionally to align product offerings with client needs, strengthening risk governance frameworks.
Education
High School Diploma -
Heritage High School
Vancouver, WA06.2011
Skills
- Customer Support
- Project Coordination
- Order Management
- Issue Resolution
- Sales Team Support
- Strategic Communication
- Relationship Management
- Administrative Efficiency
- Product Knowledge
- CRM Software
- Data-driven Decision Making
- Cross-functional Alignment
Timeline
Collection and Solutions Coordinator
Prime Residential
07.2025 - Current
Confirmation Coordinator
DaBella
09.2023 - 07.2025
Account Manager - B2B Business Development
Momentive.AI
02.2021 - 04.2023
Mid-Market Account Manager
Zones LLC
05.2018 - 06.2020
High School Diploma -
Heritage High School