Jamale Cunningham
New London ,NC
Summary
Dynamic Operations Coordinator and Customer Service Representative with a proven track record at Auria, enhancing operational efficiency and customer satisfaction. Expert in team training and customer relations, adept at decision-making and data analysis. Achieved significant improvements in productivity and customer loyalty through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Auria
11.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Provided direction and guidance to internal teams in order to achieve targets.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Representative
Everise
WFH
03.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
North Stanly High School
New London NC 06.2014
Skills
- Customer Relations
- Team Training
- Warehouse Operations
- Production
- Human Resources
- Teamwork and Collaboration
- Customer Service
- Coachable
Timeline
Operations Coordinator
Auria
11.2023 - Current
Customer Service Representative
Everise
03.2022 - 10.2023
North Stanly High School