Tatiana Durango
Lawrenceville,GA
Summary
Motivated Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Billing Representative enthusiastic about supporting customer and business objectives by applying skills in organizing information, prioritizing tasks and facilitating communication. Successful at generating invoices, submitting information and resolving variances.
Experience using Quickbooks, vendor cafe and Op's.
Property maintenance experience.
Prepared to pursue new opportunities with long-term potential and room for advancement.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
CPR Industries
Atlanta, GA
09.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed administrative staff and trained new hires on office procedures and policies.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Organized meetings, conferences, and other events related to operations.
Billing Representative
AG Multservice Inc
Atlanta, GA
09.2021 - 03.2024
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Assessed and resolved variances in accounts, databases and bills.
- Worked with outside parties to obtain payments and solve problems.
- Evaluated accounts for payment compliance and contacted customers.
- Processed and sent invoices, adjustments and credit memos to customers.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.2
- Contacted vendors to follow up on late invoices.
- Investigated and resolved issues to maintain billing accuracy..2
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.2222
- Reviewed invoices for correct documentation and validated approval prior to releasing payment.
- Maintained accurate records of all customer interactions and transactions.
- Responded promptly to customer requests or inquiries about their bills or payment statuses.
Medical Interpreter
Language Line Solutions
06.2018 - 08.2021
- Liaised with healthcare providers, social work agencies and limited English-speaking communities to promote services..
- Responded to requests from healthcare staff or physicians for interpreter services.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Assisted healthcare workers by translating telephone conversations with patients and family members.2
- Delivered translation services via video to transmit virtual communication in espanish and english.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Education
High School Diploma -
London School
12.2010
Middle School Education
St. Augustine's School
06.2006
Business Administration
Politecnico Grancolombiano University
Skills
- Invoicing Experience
- Data Entry Experience
- Customer Relations Skills
- Account Monitoring
- Account Reviews
- Invoicing Expertise
- Customer Engagement3
- Invoice Processing
- Scheduling Management
- Conflict Mediation
- Training Management
- Logistics Coordination
- Administrative management abilities
- Performance monitoring
- Staff Supervision
- Operations Management
- Customer Relations
- Team Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Coordinator
CPR Industries
09.2023 - Current
Billing Representative
AG Multservice Inc
09.2021 - 03.2024
Medical Interpreter
Language Line Solutions
06.2018 - 08.2021
High School Diploma -
London School
Middle School Education
St. Augustine's School
Business Administration
Politecnico Grancolombiano University