Jamal E Hunt
New Britain,CT
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
5
5
years of professional experience
Work History
IT Support Technician
Empower Software Solutions
02.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Support-technician
CVS Warehouse
01.2018 - 01.2022
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted with updating technical support best practices for use by team.
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
Connecticut01.2017
Skills
- Inbound Phone Calls
- Diagnose Faults
- Customer Retention
- Voice and Data Service Migration
- Read Technical Manuals
- Training Junior Team Members
- Software Evaluation
- Computer System Diagnostics Software
- Wiring Installation
- Team Support
- Technical Support and Assistance
Languages
English
Full Professional
Timeline
IT Support Technician
Empower Software Solutions
02.2022 - Current
Support-technician
CVS Warehouse
01.2018 - 01.2022
Associate of Applied Science - Information Technology
ITT Technical Institute
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