Jamar Andrew
Summary
Dedicated, Detailed-oriented Customer Service professional with knowledge of service delivery and proven multitasking abilities. Astute skill set to improve client relationships and operational efficiency achieving the ultimate goal of customer satisfaction. My background includes utilizing sales, merchandizing and enhancing customer experience while increasing noble commitment to profitability and driven business results.
Overview
9
9
years of professional experience
Work History
CSR II /OT Manager
PLS Financial Services
Los Angeles, CA
03.2022 - Current
- Maintained a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
Driver/General Warehouse Associate
Keystone Automotive
Glendale, CA
04.2018 - 11.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Driver/Cash Transit Armed Guard
Loomis Armored US
Los Angeles, CA
12.2015 - 11.2016
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Education
Certification - Paralegal
Houston Community College
Houston, TX05.2015
Bachelor of Arts - History
Bethune Cookman University
Daytona Beach, FL05.2010
Skills
- Customer Service
- Computer Proficiency
- Administrative Support
- Exemplary Cash Handling
- Clerical Support
- Managerial Experience
- Customer Focus
- Complaint Handling
- Call center experience
Timeline
CSR II /OT Manager
PLS Financial Services
03.2022 - Current
Driver/General Warehouse Associate
Keystone Automotive
04.2018 - 11.2019
Driver/Cash Transit Armed Guard
Loomis Armored US
12.2015 - 11.2016
Certification - Paralegal
Houston Community College
Bachelor of Arts - History
Bethune Cookman University