Jamar Heft
Las Cruces,NM
Summary
Observant Security Professional experienced in maintaining facility safety and preventing incidents through effective surveillance and reporting. Delivered exceptional customer service by prioritizing tasks and resolving escalated issues in fast-paced environments. Detail-oriented Client Service Associate skilled in organization and fostering positive relationships with diverse customers.
Overview
1
1
Language
8
8
years of professional experience
Work History
Unarmed Security Guard
Security Concepts Inc.
Las Cruces, NM
08.2024 - Current
- Monitored premises, ensuring safety and security for staff and visitors through vigilant observation.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and incidents, following established protocols.
- Communicated effectively with team members during emergency situations and routine operations.
- Documented daily activities, incidents, and observations in detailed reports.
- Collaborated with law enforcement as needed during investigations or emergencies.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, and fires on site, ensuring swift resolution and safety.
Customer Service Specialist
City of Las Cruces Utilies
Las Cruces, NM
01.2022 - Current
- Provided excellent customer service to utility customers in person and via phone.
- Resolved customer inquiries regarding billing, service interruptions, and account issues.
- Resolved customer complaints using effective communication and problem-solving skills.
- Assisted customers in setting up new utility services and managing existing accounts.
- Assisted customers with inquiries about utility services and billing information.
- Educated customers on utility programs, policies, and available services offered.
- Maintained accurate records of customer interactions and transactions in the system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed customer requests for service connections and disconnections efficiently.
- Collaborated with team members to improve service delivery and resolve issues.
- Coordinated with field technicians to schedule service appointments promptly.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Direct support Staff
Lessons of Life
Las Cruces, NM
04.2021 - 10.2021
- Assisted clients with daily living activities and personal care needs.
- Implemented individualized support plans for clients' unique needs and goals.
- Monitored client progress and reported observations to supervisors regularly.
- Maintained a safe and clean environment for clients at all times.
- Provided transportation assistance for medical appointments and community outings.
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
Cashier clerk
Pic Quik Stores
Las Cruces, NM
03.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and balanced funds at shift end.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Porter potty servicer
Ramos ever ready porter potty
Las Cruces, New Mexico
03.2018 - 03.2020
- Maintained cleanliness and sanitation of portable restrooms during service shifts.
- Restocked supplies and ensured availability of necessary equipment on site.
- Assisted in setting up and breaking down restroom units for events and construction sites.
- Responded promptly to customer inquiries and service requests throughout the day.
- Adhered to safety protocols while transporting equipment between locations.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Cleaned common areas following established schedules and prescribed methods.
- Performed basic maintenance and cleaning.
- Greeted customers and provided assistance with their needs.
- Assisted in unloading merchandise from delivery trucks.
Education
Onate High School
Las Cruces, NMSkills
- Surveillance techniques
- Access control
- Incident reporting
- Emergency response
- Attention to detail
- Problem solving
- Time management
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Professionalism
Languages
English
Professional
References
References available upon request.
Timeline
Unarmed Security Guard
Security Concepts Inc.
08.2024 - Current
Customer Service Specialist
City of Las Cruces Utilies
01.2022 - Current
Direct support Staff
Lessons of Life
04.2021 - 10.2021
Cashier clerk
Pic Quik Stores
03.2020 - 04.2021
Porter potty servicer
Ramos ever ready porter potty
03.2018 - 03.2020
Onate High School