Summary
Overview
Work History
Education
Skills
Timeline
Quote
Work Availability
Honor Awards
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Jamar Mitchell

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Possesses versatile skills in outsourcing, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience

Work History

VP of Sales and Business Development

Cloudstaff
03.2023 - Current
  • Expanded customer base through targeted business development initiatives and strategic partnerships yielding $4M Annual Recurring Revenue
  • Maximized profitability by monitoring financial metrics closely and adjusting strategies accordingly based on real-time results analysis.
  • Negotiated high-value contracts with key clients, securing long-term business relationships and profitable deals.
  • Championed data-driven decision-making within the organization, leveraging insights from CRM systems for better resource allocation.
  • Drove company branding efforts to increase market presence and brand recognition in the BPO industry.
  • Organized promotional events and interacted with community to increase sales volume.
  • Facilitated business by implementing practical networking techniques.

Sr. Manager - Sales Operations & Enablement

Verizon
03.2021 - 03.2023
  • Inside Sales home readiness and orchestration lead resulting in consecutive Q/Q growth for Fixed Wireless Access sales
  • Stakeholder management to include Inside Sales Leadership, Human Resources, Customer Relationship Management Team, Learning and Development and Executive Leadership Team
  • Orchestration and implementation of dedicated Fixed Wireless Access Team yielding 51% increase in conversion rates
  • Implementation of prioritized call routing to focus on high yield call sources routing to correct workstream increasing sales 30% y/y

Associate Director - Inside Sales

Verizon Wireless
03.2019 - 03.2021
  • Lead, coach and develop a team 7 direct reports & 100+ indirect reports toward exceeding monthly sales quota generating over $6M in annual recurring revenue
  • Analyze data to develop and execute sales strategy to drive growth of Key Performance Indicators
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Developed detailed plans based on broad guidance and direction.

Associate Director - Sales Operations

Verizon Wireless
10.2017 - 03.2019
  • Led sales efforts for the initial 5G Home Consumer Launch via sales chat, outbound & inbound call queue
  • Led sales chat trial program of 30 reps designed to enhance customer distribution points
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Associate Director- Customer Service & Sales

Verizon Communications
12.2015 - 10.2017
  • Successfully leading a large workforce 150+ employees resulting in a 1300 bps increase year over year net revenue attainment 106% 2017
  • Effectively led a team of 250 managers during 2 month work stoppage
  • Establishing and maintaining cross-functional relationships with strategic partners
  • Designing and implementing action plans to increase close rates and overall sales production
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.

Sr. Sales Trainer/ Acting District Manager

Verizon Wireless
01.2014 - 01.2015
  • Facilitated weekly classroom training for newly hired indirect employees
  • Partnered with area leadership to identify gaps in performance and train account managers
  • Created new innovative ways to train internal customers to achieve sales goals
  • Monthly visits to indirect retail locations to reinforce skills learned during classroom training

Inside Sales Supervisor

Verizon Wireless
01.2011 - 01.2014
  • Supervised and coached a team 12 direct reports toward exceeding monthly sales quota
  • Rated #1 Supervisor in Northeast Area on Performance Scorecard for 2013
  • Second highest supervisor quota attainment of 114.14% for 2012
  • Created and facilitated trainings for partner call center in Charlotte, NC leading to a 200 basis point increase in sales leads generated
  • Facilitated classroom training to reps deficient in specified metrics including ARD, AHT and Close Rates

Education

Bachelor of Arts -

Morehouse College
Atlanta, GA
01.2005

Skills

  • Stakeholder Collaboration
  • Exceptional Presentation Skills
  • Execution of Strategic Plans
  • Data-driven decision making
  • Cross-Border Sales Experience
  • Building Client Partnerships
  • Strategic Planning
  • Cross-Functional Collaboration
  • Sales Enablement
  • Emotional Intelligence
  • Deal Structuring
  • Effective Time Management
  • Critical Thinking
  • Outsourcing Strategy Development
  • Business Acumen
  • Project Management
  • Skilled Negotiator
  • Business Development Strategy

Timeline

VP of Sales and Business Development

Cloudstaff
03.2023 - Current

Sr. Manager - Sales Operations & Enablement

Verizon
03.2021 - 03.2023

Associate Director - Inside Sales

Verizon Wireless
03.2019 - 03.2021

Associate Director - Sales Operations

Verizon Wireless
10.2017 - 03.2019

Associate Director- Customer Service & Sales

Verizon Communications
12.2015 - 10.2017

Sr. Sales Trainer/ Acting District Manager

Verizon Wireless
01.2014 - 01.2015

Inside Sales Supervisor

Verizon Wireless
01.2011 - 01.2014

Bachelor of Arts -

Morehouse College

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Work Availability

monday
tuesday
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friday
saturday
sunday
morning
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Honor Awards

  • Winner's Circle, 2020, 2019, Top 10% in Sales Performance
  • Transformational Leadership, 2017, Recognized for exceptional leadership within the Verizon Consumer Sales and Service Channel

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Jamar Mitchell