Jamar Pointer
Evanston,IL
Summary
Hard working, Competitive, Trust-worthy, and reliable from any standpoint. Very active and always ecstatic. Background consist of customer service, area cabling of system installations along with test & inspection of fire alarm safety systems and lastly project management. Well-organized and responsible with excellent communication and planning abilities. Strong multitasker and problem-solver with solid technical background.
Overview
5
5
years of professional experience
Work History
Project Manager
Malko Communications
09.2022 - Current
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Compiled information from multiple, reliable sources and uploaded to system using [Software].
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Monitored project progress, identified risks and took corrective action as needed.
Fire Alarm Technician
Convergint Technologies LLC
12.2020 - 09.2022
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Inspected physical condition of automatic sprinkler systems to report conditions and suggest repairs.
- Checked various multi-family residential and business construction sites to determine fire code compliance.
- Prepared recommendations to eliminate potential fire and safety hazards at establishments.
- Inspected buildings to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems and inadequate or non-functional fire exits.
- Located fire code violations and recommended actions to bring properties into compliance.
- Arranged for replacement of defective fire fighting equipment and repair of fire alarm and sprinkler systems.
- Wrote detailed reports of fire inspections, fire code violations observed and corrective recommendations offered.
- Performed annual inspections on fire and security alarm systems under supervision of [Job Title].
Cable Technician
Comcast
12.2019 - 12.2020
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Laid out cabling plans and ran through buildings to desired locations.
- Continuously applied quality-improvement methodologies to improve work processes.
- Installed, set up and repaired devices and system components.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Education
High School Diploma -
Evanston Township High School
Evanston, IL2012
Skills
- Self-motivated
- Energetic personality
- Dedicated
- Fast learner
- Personable and friendly
- Computer proficient
- Tech experience
- Troubleshooting abilities
- System repairs
- Installing equipment
- Configuring devices
- Diagnosing issues
- Customer service
Timeline
Project Manager
Malko Communications
09.2022 - Current
Fire Alarm Technician
Convergint Technologies LLC
12.2020 - 09.2022
Cable Technician
Comcast
12.2019 - 12.2020
High School Diploma -
Evanston Township High School