Jamar Roberts
Hamden,CT
Summary
Demonstrated leader skilled in fostering interdepartmental relationships. Proven history of nurturing talent within a framework of accountability and transparent communication.
Overview
12
12
years of professional experience
Work History
Manager (People Experience)
Apple
09.2024 - Current
- Established a store training calendar to enhance communication regarding priority trainings and foster a culture of self-development by offering team members a centralized resource for all developmental needs.
- Enhance employee recognition by overhauling our Apple anniversary program.
- Developed and implemented personalized graphics to celebrate team members' anniversaries, shared through Redzone phone.
- Updated store training template for each role, resulting in a more visually appealing format that is easy for newly promoted or hired employees to understand and navigate.
- Finished Q1 ranked #2 in MT3 for training compliance and extended assistance to additional locations across the market.
Manager (PZ/GB)
Apple
07.2022 - 09.2024
- Joined Black @ Apple as a lead in 2023, contributing innovation and insights to advance the community pillar.
- Guided the Product Zone to achieve outstanding results in MT3 by cultivating a culture of accountability and empowering our Pros and Experts to pursue mentorship opportunities.
- Supported the implementation of employee workstreams in the store aimed at empowering staff to influence decisions. This initiative provides our team with a platform to develop and communicate insights with leadership.
- Achieved outstanding results in the Product Zone, consistently finishing in the top 10 each quarter of MT3.
- Created AORs for the Genius Bar to support our Geniuses. This initiative fosters mentorship opportunities at the bar, leveraging our Genius team to cultivate a culture of support and collaboration.
- Developed creative methods to keep our team engaged around ownership opportunities while sharing the best of Apple.
District Manager
T-Mobile
11.2012 - 07.2022
- Implemented, coordinated, and managed different operations across assigned districts.
- Analyzed key metrics and developed actionable solutions to close gaps and reduce operational deficiencies and financial risks.
- Through a deliberate focus on inclusion, I cultivated a diverse market, elevating seven new store managers under my purview.
- Additionally, I spearheaded the advancement of women in leadership roles within the market.
- Cultivated trust, empowerment, and personal accountability virtues to build successful business cultures.
Skills
- Performance Management
- Verbal and written communication
- Decision-making
- Strategic planning
- Relationship building
- Cross-functional teamwork
Timeline
Manager (People Experience)
Apple
09.2024 - Current
Manager (PZ/GB)
Apple
07.2022 - 09.2024
District Manager
T-Mobile
11.2012 - 07.2022
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