Jamar Thomas
Oakland,CA
Summary
Transit dispatcher specializing in optimizing on-time performance and operational efficiency. Demonstrated expertise in coordinating service adjustments and resolving customer inquiries, ensuring high-quality service delivery. Strong collaboration skills with team members to enhance overall service effectiveness.
Overview
10
10
years of professional experience
Work History
Transit Dispatcher
Marin Airporter
San Rafael, California
06.2022 - Current
- Ensured safe operations by monitoring two-way radio communications and telephone calls on fixed routes.
- Optimized on-time performance through coordination of service adjustments and trip assignments.
- Improved operational efficiency by analyzing daily operating metrics.
- Addressed customer inquiries and service issues, escalating concerns as needed.
Transit Dispatcher
Transdev
San Francisco, CA
06.2020 - 07.2022
- Ensured on-time performance by monitoring dispatch grid and reallocating late trips.
- Responded to customer inquiries about pickups, cancellations, and delays effectively.
- Managed emergency service calls from SF 311 and other agencies for timely wheelchair services.
- Analyzed operational performance to identify areas for enhancement.
- Documented daily employee activities to maintain accurate records.
- Facilitated two-way radio communications to optimize traffic flow and response times.
Transit Dispatcher
MV Transportation
Burlingame, CA
03.2018 - 05.2020
- Ensured on-time service by effectively overseeing Caltrain shuttle operations.
- Made real-time adjustments by monitoring status of route trips.
- Balanced trip assignments among drivers across all routes.
- Enhanced coordination through two-way radio communication with operators.
- Addressed concerns from drivers and management through efficient call management.
Transportation Dispatcher
Associated Limousines
San Francisco, CA
05.2016 - 02.2019
- Tracked traffic, flight statuses, and weather conditions to provide timely updates to drivers.
- Processed reservation calls, ensuring accurate data entry into the system for operational efficiency.
- Responded to customer inquiries and followed up on requests to improve satisfaction levels.
- Organized and maintained clerical files along with dispatch information records thoroughly.
Education
High School Diploma -
Richmond High School
Richmond, CA05-1995
Some College (No Degree) - Human Services
Contra Costa College
San Pablo, CASkills
- Dispatch coordination and software
- Route navigation and adjustment
- Safety compliance
- Incident reporting
- Monitoring field personnel
- Shift coordination
- Customer service and support
- Problem-solving aptitude
- Team collaboration
- Stress management
Assessments
- Delivery driver, Familiar, 03/01/22
- Work style: Reliability, Highly Proficient, 03/01/22
Timeline
Transit Dispatcher
Marin Airporter
06.2022 - Current
Transit Dispatcher
Transdev
06.2020 - 07.2022
Transit Dispatcher
MV Transportation
03.2018 - 05.2020
Transportation Dispatcher
Associated Limousines
05.2016 - 02.2019
High School Diploma -
Richmond High School
Some College (No Degree) - Human Services
Contra Costa College