Ja'Mara McDuffie
Dillon,SC
Summary
Detail-oriented healthcare and legal support professional with experience in customer service, process serving, and notarial services. Skilled in managing confidential documentation, ensuring regulatory compliance, and coordinating time-sensitive legal and healthcare matters. Recognized for professionalism, accuracy in documentation, and strong communication with clients, attorneys, providers, and community stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Server & Notary Public
Legal Support Services Self-Employed
SC
01.2023 - Current
- Serve legal documents including summons, subpoenas, complaints, eviction notices, and court orders in compliance with state regulations.
- Verify identity and ensure lawful and proper service to maintain court validity.
- Prepare, notarize, and submit affidavits of service with strict attention to detail and deadlines.
- Maintain accurate records of service attempts, successful deliveries, and confidential client communications.
- Coordinate with attorneys, law offices, property managers, and private clients to meet court-mandated timelines.
- Utilize investigative research and skip tracing techniques to locate individuals when necessary.
- Manage scheduling, route planning, and time-sensitive assignments while maintaining discretion and professionalism.
Healthcare Customer Service Representative
TTEC
08.2024 - 12.2025
- Research, resolve and respond to inquiries and correspondence via telephone and written communication.
- Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
- Communication by telephone and direct contact will consume 95% of the workday.
- Work on a personal computer (PC) will consume at least 95% of the day in a stationary position.
- Regular and predictable attendance is essential to the efficient operation of the company and is a necessary condition of employment.
- Ability to resolve inquiries or complaints.
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
- Documents calls and intakes in computerized record keeping system (Productivity).
- Verifies and updates demographic information such as address and telephone number in computerized record.
- Placed orders for medical supplies.
- Troubleshoot equipment such as oxygen concentration, CPAP, nebulizer.
- Reach out to On- Call representatives.
Resident Care Coordinator
Wren Creek Estates
Florence, SC
05.2022 - 09.2022
- Managed a team of 15 caregivers and 8 medical technicians providing care for 32 primary residents.
- Provided strategic leadership, oversight, and management over all aspects of daily residential operations.
- Solved scaled unstructured residential and operational problems working closely with cross-functional teams.
- Developed and implemented uniformed facility policies.
- Ensured and audited compliance of caregivers daily performance to ensure quality and organizational standard.
- Directed caregivers shift assignments and ensured daily satisfactory completion of duties.
- Managed weekly staff schedule and directed any unexpected scheduling changes.
- Documented in system EMR/EHR observations, concerns, and changes in resident conditions.
- Provided care to patients.
- Distributed medicine to patient (Med Tech).
Customer Service Representative
Teleperformance (AT&T)
Remote
01.2021 - 04.2022
- Provided proactive customer outreach via telephone and online services.
- Resolved issues and troubleshot technical problems.
- Processed orders and transactions such as cellular devices, hotspots, and data services.
Vet Technician
South Robeson Veterinary Clinic
NC
03.2016 - 04.2017
- Conducted administrative duties, including answering phones and patient check-in/out.
- Assisted with surgeries, ran lab tests, taking and processing x-rays, updating patient records, cleaned and sterilized equipment, and filled prescriptions.
- Educated pet owners on preventive health care measures.
- Consulted with clients prior to exams and procedures for safety purposes.
- Oversight of facilities management.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester12-2021
Bachelor of Science - Biology, Chemistry
Francis Marion University
Florence05-2017
Skills
- Strong ethics
- Flexibility
- Legal correspondence
- Assertiveness
- Office management
- MS office
- Written communication
- Notary public
- Time management
- Appointment setting
- Scheduling and calendar management
- Hospitality services
- Medical terminology
- Administrative support
Certification
Certified Notary Public
Timeline
Healthcare Customer Service Representative
TTEC
08.2024 - 12.2025
Process Server & Notary Public
Legal Support Services Self-Employed
01.2023 - Current
Resident Care Coordinator
Wren Creek Estates
05.2022 - 09.2022
Customer Service Representative
Teleperformance (AT&T)
01.2021 - 04.2022
Vet Technician
South Robeson Veterinary Clinic
03.2016 - 04.2017
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Biology, Chemistry
Francis Marion University