Jamaradio Davis
Phoenix,AZ
Summary
Over 18 years of experience in collection, customer service as well as sales experience within call center environments. Eager to learn, dependable team oriented with the ability to provide accurate and timely problem resolution. Conscientious and detail-oriented and able to meet customer needs while supporting company objectives.
Overview
18
18
years of professional experience
Work History
Customer Success Associate
Wells Fargo
01.2022 - Current
- Help clients in their day-to-day banking such as online banking
- Balance inquires checking and savings wire transfer, bank to bank transfer
Card
Bank of America Client Services, Associate
Phoenix, AZ
02.2019 - 09.2021
- Built rapport with both new and existing clients, while providing excellent customer service
- Offer special promotions balance transfers, direct deposits, and additional credit cards that will meet their needs
- Consistently made commission in the year of 2019, quality marks and produced on client experience with met marks
- Opening deposit accounts for clients that request, checking, saving, or CD accounts
- Open auto loan accounts to clients to maximize interest rates
American Express Merchant Risk
Phoenix, AZ
09.2016 - 11.2018
- Built rapport with both new and existing clients, while providing excellent customer service
- Consistently produced $65K+ monthly sales ($780K annually), exceeding set goals by +200%
- Collected consistently on charged-off accounts from companies who sold for pennies on the dollar
Springleaf/Onemain
Tempe, AZ
06.2015 - 09.2016
- Build rapport with customers and mitigate risk with loans that were obtained with Springleaf or Onemain
- Consistently produced $65K+ monthly sales ($780K annually), exceeding set goals by +200%Consistently produced $47K+ monthly collection cost, exceeding monthly goals by +100%
- Company assets through customer collaboration stopped delinquency and revenue loss for the company
Advantage Rental Car
Phoenix, AZ
08.2014 - 05.2015
- Access the needs of customers while they were on vacation or business in Phoenix, Arizona
- Through conversation and effective questions, we helped customers upgrade to better vehicles, and talk to the customer about coverage on the car while the client was in the city of Phoenix.
Avis Budget Rental Car
Phoenix, AZ
01.2012 - 03.2014
- Access the needs of customers while they were on vacation or business in Phoenix, Arizona
- Through conversation and effective questions, we helped customers upgrade to better vehicles, and talk to the customer about coverage on the car while the client was in the city of Phoenix.
JP Morgan Chase
Phoenix, AZ
06.2008 - 08.2011
- Build rapport with the client who owed debt, and set up payment arrangements to keep the customer current on either car loans or student loans
- Exceeding monthly goals by +100
Asset Acceptance
Phoenix, AZ
06.2006 - 01.2008
- My goal was to collect on purchased accounts and turn a profit on accounts that have been purchased
- Exceeding monthly goals by +100
Associate
Recovery Systems
Phoenix, AZ
04.2004 - 05.2005
- Collect on capital 1 accounts exceeding monthly goals by +100
Unit Lead/Senior Collector
Van Ru Credit Corporation
Phoenix, AZ
03.2002 - 05.2005
- Consistently produced +$18K monthly collection cost, exceeding monthly goals by +100%
- Contacted high-profile accounts with the following clients: Sears, Capital One, and Providian
- Consistently produced +$15K monthly collection cost, exceeding monthly goals by +160%, Collect on Sears, Providian, Capital 1 exceeding monthly goals by +100%, And, also was in leadership to help other collectors make their goal and exceed their goal
Education
Associate of Arts - General Studies
Arizona Western College
Yuma, AZ05.2001
Skills
- Microsoft Office: word, Excel, Outlook, and PowerPoint
- Web-based tracking systems (CMS and Footprints)
- Web-based information system (OPM)
- Can type 50wps and ten key
Additional Information
- Licenses and awards State of AZ Department of Insurance: Life Insurance Producer date issued /17/2014 – exp.1/31/2018
Timeline
Customer Success Associate
Wells Fargo
01.2022 - Current
Card
Bank of America Client Services, Associate
02.2019 - 09.2021
American Express Merchant Risk
09.2016 - 11.2018
Springleaf/Onemain
06.2015 - 09.2016
Advantage Rental Car
08.2014 - 05.2015
Avis Budget Rental Car
01.2012 - 03.2014
JP Morgan Chase
06.2008 - 08.2011
Asset Acceptance
06.2006 - 01.2008
Associate
Recovery Systems
04.2004 - 05.2005
Unit Lead/Senior Collector
Van Ru Credit Corporation
03.2002 - 05.2005
Associate of Arts - General Studies
Arizona Western College
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