Ja'Marcus Stidhum
Saginaw,MI
Summary
Dynamic shift supervisor with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in staff development and inventory management drives team success and fosters a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Crumbl Cookies
08.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
Shift Manager
Hungry Howies Pizza & Subs
05.2025 - 12.2025
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
Barista
Starbucks, Barista
04.2024 - 10.2025
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista Trainer
Tim Horton's
09.2021 - 04.2024
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Link Learning
Vassar, MISkills
- Labor and food cost control
- Attendance oversight
- Safety reviews
- Shift reporting
- Sales monitoring
- Inventory management
- Cash handling
- Staff development
- Training and mentoring
Certification
Food Handler Certifications
Timeline
Shift Supervisor
Crumbl Cookies
08.2025 - Current
Shift Manager
Hungry Howies Pizza & Subs
05.2025 - 12.2025
Barista
Starbucks, Barista
04.2024 - 10.2025
Barista Trainer
Tim Horton's
09.2021 - 04.2024
High School Diploma -
Link Learning