Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamarell Swinagan

Battle Creek,MI

Summary

Dynamic and reliable professional with a proven track record at Kellogg Arena, excelling in guest service excellence and meticulous cleaning techniques. Recognized for enhancing guest satisfaction through effective multitasking and maintaining pristine environments. Adept at heavy lifting and fostering a positive team culture, ensuring smooth operations during peak periods.

Overview

2026
2026
years of professional experience

Work History

Houseman

Kellogg Arena
03.2025 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
  • Kept building entryway glass clean and polished for professional presentation.

Coaching Staff Member

Battlecreek Central
2023 - Current
  • Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
  • Collaborated with fellow coaches to design effective practice drills and game plans.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Evaluated player performance through regular assessments, identifying areas for improvement and providing constructive criticism.
  • Established a positive team culture by promoting sportsmanship, teamwork, and dedication to personal growth.
  • Improved player skillsets through tailored individual training sessions and targeted feedback.
  • Led fundraising efforts to support team expenses such as uniforms, travel costs, and training equipment purchases.
  • Contributed to successful seasons by adapting coaching tactics based on evolving team dynamics.
  • Coordinated community outreach events involving the team, fostering goodwill between the local population and our program.
  • Actively participated in professional development opportunities, staying current on coaching best practices and refining techniques for maximum effectiveness.
  • Implemented conditioning programs to increase athlete stamina, strength, and agility.
  • Mentored athletes on balancing academics and athletics, ensuring success both on and off the field.

Sales Associate

Cricket Wireless
04.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Production Support Worker

Post Cereal
07.2022 - 10.2022
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Provided training to new hires, fostering a smooth onboarding process and enhancing overall team performance.
  • Offered suggestions for improving existing procedures based on personal experience, resulting in more efficient operations overall.
  • Continuously sought opportunities for professional growth by attending workshops, seminars, and other relevant training programs related to the industry.
  • Worked closely with Quality Assurance personnel to correct any defects before final shipment.
  • Utilized various types of machinery safely while demonstrating proficiency in their operation.
  • Consistently met or exceeded productivity goals through diligent work ethic and prioritizing tasks effectively.
  • Participated in cross-functional teams, enhancing collaboration between departments towards shared objectives.
  • Increased accuracy in product assembly through careful attention to detail and following precise instructions.
  • Contributed to waste reduction efforts by identifying areas for improvement and implementing necessary changes.
  • Enhanced production efficiency by streamlining assembly processes and implementing appropriate tools.
  • Communicated any issues or concerns regarding production processes to management promptly, allowing for swift resolution of potential problems.
  • Completed projects within tight deadlines without compromising the quality of products or causing undue stress to the team.
  • Kept detailed records of completed tasks as required by company policy or mandated regulations.
  • Supported supervisors in monitoring inventory levels, ensuring sufficient stock for uninterrupted production operations.
  • Assisted in the development of new production processes, leading to improved workflow and greater output.
  • Collaborated with team members to achieve daily production targets and maintain a cohesive work environment.
  • Reduced equipment downtime by conducting regular maintenance checks and timely repairs.

Education

N/a - Highscool

Battle-creek Central
Battle Creek, MI
05.2015

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest room cleaning
  • Laundry management
  • Cross-functional skills
  • Maintenance awareness
  • Laundry
  • Floor polishing
  • Personal grooming
  • Guest service excellence
  • Room restocking
  • Guest support
  • Multitasking and prioritizing
  • Time management
  • Heavy lifting
  • Professional and courteous

Timeline

Houseman

Kellogg Arena
03.2025 - Current

Sales Associate

Cricket Wireless
04.2023 - 07.2024

Production Support Worker

Post Cereal
07.2022 - 10.2022

Coaching Staff Member

Battlecreek Central
2023 - Current

N/a - Highscool

Battle-creek Central

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Jamarell Swinagan