Jamarey Brazil
Atlanta,GA
Summary
Dynamic and results-driven professional recognized for enhancing office productivity and fostering a positive work environment that elevates morale, professional development, and employee satisfaction. Demonstrated expertise in maintaining confidentiality while adeptly prioritizing tasks and delivering exceptional customer service. Strong communication skills, combined with sound decision-making and judgment, facilitate effective collaboration and innovative problem-solving. Proven organizational and planning abilities consistently contribute to streamlined operations and heightened workplace efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bell Captain/Front Desk Support
Embassy Suites by Hilton
02.2023 - Current
- Possess a positive attitude, collaborative management style and be focused on delivering exceptional customer service.
- Organized and possess an acute attention to detail. Well-dressed and well-spoken.
- Passionate about service, and are a host, a welcoming presence.
- Be knowledgeable of all in-house and arriving guest.
- Assist in taking reservations, tours, and greeting and checking-in guests.
- Multi-tasker, telephones etiquette , computers skills and posses Quick thinking, ability to give clear, concise directions and recommend activities and services as well as information on the local
- Supported front desk operations as needed, ensuring smooth transitions during shift changes and peak periods.
- Collaborated with the front desk team to streamline check-in processes, reducing wait times for guests.
- Supported front desk staff during peak hours by assisting with check-ins/check-outs or handling inquiries from walk-in guests.
- Covered front desk by greeting and directing visitors and guests.
- Supported front desk operations during peak hours when necessary, demonstrating flexibility in fulfilling various roles within the hospitality team.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Optimized front desk operations by promptly answering phone calls, directing inquiries as needed while maintaining a professional demeanor at all times.
Overnight Front Desk
Loews Hotels & Co
05.2022 - 02.2023
- Executed diverse guest service tasks with exceptional friendliness and professionalism.
- Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests.
- Provide detailed information about hotel facilities and operating hours.
- Adhere completely to all Loews Hotels Star Service Standards.
- Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Night Auditor ( Promotion)
Marriott International
10.2019 - 05.2022
- Able to generate audit reports on guest activity accurately and efficiently.
- Able to deliver excellent customer service.
- Proactive employee who solves problems with correct solutions.
- Responsible for checking in all guest that checked in after standard business hours and answering any questions.
- Ensured management received completed reports by auditing daily guest information.
Guest Environment Expert (HouseMan)
Marriott International
10.2019 - 02.2020
- Wide range of housekeeping functions with responsibility for maintaining the impeccable appearance and cleanliness of the property.
- Delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities.
- Making sure the spaces in the hotel help create a great guest experience.
Front Desk Agent
StableGold Hospitality
10.2017 - 06.2018
- Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions and cancellations.
- Anticipate guests needs respond promptly and acknowledge all guests.
- Monitor and maintain cleanliness sanitation and organization of assigned work areas.
- Collect payments following all cash/check/credit card procedure.
- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
- Addresses stressful or emergency situations with composure and Solution first mind set.
Assistant Front Office Manager ( Promotion)
Stablegold Hospitality
06.2019 - 11.2020
- Coordinate front-office and back-office activities and resolve any problems.
- Answer guest questions about hotel services and policies.
- Allocate funds and approve expenditures for various departments.
- Knowledge of all hotel operating procedures.
- Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
- Assisting GM during Morning meetings or conducting the morning HOD meetings in the absence of General Manager.
Customer Service Representative
Southwest Airlines
04.2016 - 12.2017
- Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, re-booking, and special service requests.
- Coordinated with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.
- Addressed and resolve escalated customer concerns, and assist agents to resolve complex issues.
- Communicated changes in company rules and procedures, and mentor staff to improve performance and efficiency.
- Secured gates by communicating with aircraft and relaying messages to ramp and ticket counter.
Education
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville01.2016
High School Diploma - General Studies
Douglas County High
Douglasville, GA05.2009
Skills
- Proficient in Microsoft Office software
- Problem-Solving skills
- Teamwork and collaboration
- Excellent verbal and written communication skills
- Exceptional Customer service
- Cash handling
- Front Office support
- PMS software ( Fosse, Opera Cloud, Lightspeed, OnQ)
- Night audit
- Dependability
- Baggage handling
- Concierge services
- Heavy lifting
- Phone etiquette
- Room deliveries
- Point-of-sale system operation
- Suitcase storage
- Security awareness
- Customer service expert
- Customer loyalty
- Providing customer support
- Resolve customer issues
Certification
PMS system: Fosse, Opera Cloud, Opera (Marsha), lighgspeed, OnQ
Timeline
Bell Captain/Front Desk Support
Embassy Suites by Hilton
02.2023 - Current
Overnight Front Desk
Loews Hotels & Co
05.2022 - 02.2023
Front Desk Night Auditor ( Promotion)
Marriott International
10.2019 - 05.2022
Guest Environment Expert (HouseMan)
Marriott International
10.2019 - 02.2020
Assistant Front Office Manager ( Promotion)
Stablegold Hospitality
06.2019 - 11.2020
Front Desk Agent
StableGold Hospitality
10.2017 - 06.2018
Customer Service Representative
Southwest Airlines
04.2016 - 12.2017
Bachelor of Science - Criminal Justice
Jacksonville State University
High School Diploma - General Studies
Douglas County High