Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Erie Home
Toledo, Ohio
07.2024 - Current
Provided accurate information on products and services to customers.
Identified customer needs by asking probing questions and actively listening to responses.
Managed customer accounts, including updating account information as needed.
Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Greeted customers in a professional and courteous manner.
Package Handler
FedEx
Perrysburg, Ohio
06.2023 - 11.2023
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Organized packages according to type, size, destination, and other specifications.
Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Checked all outgoing shipments to ensure accuracy of contents.
Education
Computer Science And Engineering
University of Toledo
Toledo, OH
05-2027
Skills
Critical Thinking
Excellent Communication
Multitasking
Problem-Solving
Collaboration
Microsoft Office
Networking
Accomplishments
Highschool Graduate with a 4.0 GPA
National Honors Society President
Student Council President
References
References available upon request.
Timeline
Call Center Agent
Erie Home
07.2024 - Current
Package Handler
FedEx
06.2023 - 11.2023
Computer Science And Engineering
University of Toledo
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