Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jamaria Hardy

Allied Universal Security Services
Tuscaloosa,AL
1
Certification
4
years of professional experience

Results-driven professional with a strong background in customer service and mental health compliance. Expertise in team collaboration and conflict resolution, consistently delivering positive outcomes in high-pressure environments.

Work History

Customer Service Representative

6 Months
U-Haul | 04.2026 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed rental transactions using U-Haul proprietary software systems to ensure smooth operations.
  • Maintained a clean and organized workspace, contributing to a positive customer experience.

Mental Health Officer

7 Months
Allied Universal Security Services | 03.2026 - Current
  • Assisted in developing wellness programs for employees and clients.
  • Conducted health and safety inspections to ensure compliance with regulations.
  • Collaborated with team members to implement safety protocols effectively.

Customer Service Representative

1 Year 3 Months
Teleperformance USA | 08.2022 - 11.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Arts - Psychology

Lawson State Community College | Birmingham, AL | 12-2023

Skills

Customer Service
Organization and Time Management
Data Entry
Computer Proficiency
Customer Engagement
Documentation
Dispute Mediation
Critical Thinking
Incident Reporting
Team Collaboration

Certification

  • Certified Licensed Security Guard
  • Certified Customer Service Representative, U-Haul
  • CPR/AED Certified
  • Microsoft Office Specialist

Timeline

Customer Service Representative

U-Haul
04.2026 - CurrentRead More

Mental Health Officer

Allied Universal Security Services
03.2026 - CurrentRead More

Customer Service Representative

Teleperformance USA
08.2022 - 11.2023Read More

Lawson State Community College

Associate of Arts from Psychology
Read More
Jamaria Hardy