Results-driven professional with a strong background in customer service and mental health compliance. Expertise in team collaboration and conflict resolution, consistently delivering positive outcomes in high-pressure environments.
Work History
Customer Service Representative
6 Months
U-Haul | 04.2026 - Current
Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Processed rental transactions using U-Haul proprietary software systems to ensure smooth operations.
Maintained a clean and organized workspace, contributing to a positive customer experience.
Mental Health Officer
7 Months
Allied Universal Security Services | 03.2026 - Current
Assisted in developing wellness programs for employees and clients.
Conducted health and safety inspections to ensure compliance with regulations.
Collaborated with team members to implement safety protocols effectively.
Customer Service Representative
1 Year 3 Months
Teleperformance USA | 08.2022 - 11.2023
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Psychology
Lawson State Community College | Birmingham, AL | 12-2023