Ja' Marie Williams
Houston,TX
Summary
Talented Head Cashier with more than 5 years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Chipotle Grill
Dallas, TX
09.2018 - 04.2021
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
Shift Lead Manager
Chic Fil A
Houston, Texas
01.2016 - 04.2018
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Catering Staff Member
Corner Bakery Cafe
Houston, Texas
12.2015 - 02.2017
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Clinical Psychology
Christ For The Nations
Dallas, TX05.2021
High School Diploma -
Phyllis Wheatley High School
Houston, TX05.2017
Skills
- Inventory Records
- Signage Updates
- Online Order Picking
- Complaint Resolution
- Adaptability and Dependability
- Cash Register Operation
- Customer Transactions
- Advising and Coaching
- Meeting Quotas
Timeline
Cashier Team Lead
Chipotle Grill
09.2018 - 04.2021
Shift Lead Manager
Chic Fil A
01.2016 - 04.2018
Catering Staff Member
Corner Bakery Cafe
12.2015 - 02.2017
Clinical Psychology
Christ For The Nations
High School Diploma -
Phyllis Wheatley High School
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